About the role
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
Day (United States of America)Scheduled Weekly Hours:
20Compensation:
Salary Range: $16.00 - $25.50Union Position:
NoDepartment Details
Summary
Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services.Job Description
Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training. In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.Qualifications
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
Aplyr's read
Sanford Health is a global healthcare leader focused on improving health outcomes through innovative care solutions and a dedicated workforce in diverse roles.
What's promising
- •Sanford Health offers a wide range of roles, providing diverse career opportunities in healthcare.
- •The organization focuses on improving global health outcomes, making it appealing for mission-driven professionals.
- •Sanford Health's expansion into various countries enhances career growth and international collaboration.
What to watch
- •Working in healthcare can involve high stress and demanding hours, particularly in patient care roles.
- •Limited public information about compensation and benefits may concern some job seekers.
- •Global operations might require flexibility with travel or relocation for some positions.
Why Sanford Health
- •Sanford Health's global presence distinguishes it from regional healthcare providers.
- •The organization's commitment to improving health access sets it apart in the healthcare sector.
- •Sanford World Clinic's international focus provides unique opportunities for cross-cultural healthcare experiences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Sanford Health
Sanford World Clinic is a global healthcare organization that provides high-quality medical services and healthcare solutions in various countries, focusing on improving health outcomes and access to care.
