Site Operations Lead

Confirmed live in the last 24 hours

Cushman & Wakefield

Client Site - JPN - Tokyo - Tokyo 106-6120

On-site

Posted April 30, 2026

Job Description

Job Title

Site Operations Lead

Job Description Summary

Site Operations Lead directs 24/7 site operations as the primary escalation lead, ensuring the continuous availability and reliability of critical infrastructure through rigorous incident management and preventive maintenance. You will also drive operational excellence by implementing automation and capacity planning while building high-performing teams and managing vendor compliance to maintain peak system performance.

Job Description

About the Role:

Lead round-the-clock site operations and act as the primary escalation point to ensure the continuous availability of all critical infrastructure and systems.
Own the end-to-end incident, problem, and change management processes, including conducting root cause analyses (RCA) and proactively mitigating operational risks.
Oversee comprehensive preventive and corrective maintenance programs for all critical assets, ensuring operational readiness and peak performance through central engineering partnerships.
Drive site efficiency and reliability by implementing automation, enhancing monitoring tools, and supporting long-term capacity planning for future growth.
Recruit and develop high-performing operations personnel while managing vendor contracts and performance to ensure strict compliance with safety and service standards.

About You:

Bachelor’s degree in Engineering, IT (or equivalent experience) and familiarity with industry tools such as DCIM, BMS, CMMS, and monitoring platforms.
8–10+ years in data centre or mission-critical operations, with a specific focus on supporting hyperscale or colocation environments.
5+ years of experience managing technical teams in 24x7 settings, including experience managing managers or senior-level engineers.
Comprehensive knowledge of electrical and mechanical critical infrastructure, maintenance planning, reliability engineering, and capacity management.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.