Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

The role of Account Manager, Key Relationships is a key position within the Global Key Relationship team at Mastercard that will be a great career opportunity specifically for a banking, finance and payments industry professional with strong track records in relationship management, business development and sales.
• Reporting to the Senior Account Lead, Key Relationships for Asia Pacific Middle East & Africa (APMEA) region, this role offers a unique opportunity to manage all aspects of the Mastercard relationship primarily with business units of Global Customer Banks in APMEA
• Based in Hong Kong, the role will require to support team members as business needs demand.
• The position requires a self-motivated, commercially pragmatic, business development person with singular focus on delivery of sales pipeline with strong relationship and management and influencing skills to partner with Mastercard's cross functional and country business teams to create and implement impactful card and payments programs for Global Customer Banks that drive Mastercard and bank business.
• The ideal candidate must possess solid payments industry experience in the APMEA region, preferably gained in product management with a bank on both the payment cards and the transaction banking side and with the ability to work across multiple disciplines, functions and cultures. Customer facing and/or institutional sales and business development experience is desirable.
• Strategic vision and the ability to think quickly with an eye to creating differential advantage for Global Customer Banks whilst balancing the interests of MasterCard will be essential to success in this role.

Key responsibilities:
1. To partner with Mastercard colleagues and Global Customer Banks teams(Consumer Banking and Wholesale banking) to create programs that contribute competitive advantage and business growth for both Bank and MasterCard in the APMEA region, subsequently contributing to the delivery the APMEA revenue plan for MasterCard.
2. To utilize industry and customer knowledge to seek out new business opportunities in the market across all product lines and segments including new vistas of payment opportunities.
3. To work closely with other key relationship team members in APMEA, to identify new opportunities for the Global Customers’ cards & payments businesses in all product segments, as well as driving core Global Customer Banks portfolio performance at a Southeast Asia regional level.
4. To design compelling, differentiated and relevant programs that leverage Mastercard's systems, intellectual property, marketing programs and commercial assets and give the Global Customers a competitive advantage in the marketplace and drive revenue growth for the accounts.

Key Result Areas:
• Coordinate and drive delivery against all sales pipeline projects generated across all regions within APMEA to ensure MC commitments to the customer organization are delivered to specified timelines and agreed standards.
• Identify opportunities for improving efficiency and effectiveness of business development channels.
• Ensuring that Global Customer Banks has the necessary support as well as focus in the development of appropriate marketing and sales support materials, acquisition plans, product briefings and sales training for all new initiatives with the bank.
• Identify and structure opportunities to support Global Customer Banks’s global programs through joint business, product, marketing and program initiatives utilizing MasterCard assets as appropriate

Required Experience:
• Minimum Bachelors degree required, advance degree/MBA preferred
• Extensive knowledge of the payments industry across multiple product lines. Candidate should possess a very high order of execution skills to synthesize Customer and MasterCard priorities, develop course of action and deliver results.
• At least 10 years of debit and/or credit products experience either at a financial institution, processor and/or payments company, or network preferably in product management or development capacity or similar business with in-depth exposure to credit cards.
• Extensive business development as well as product/ or marketing experience within financial services and should demonstrate an aptitude to work and influence across functions/disciplines (marketing, operations, technology, risk etc).
• Excellent communication skills including presentations to senior management and the ability to translate Mastercard's strategies and business goals.
• Detailed understanding of payment products including metrics from the industry level to the individual program P&L level.
• Fluent in English and Cantonese
• Ability to integrate knowledge and influence across a highly matrixed organization (e.g. operations, marketing, e-business, etc.).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.