Manager, Product Management, Services (Digital & Innovation)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Services (Digital & Innovation)

Job Title: Manager, Product Management, Services (AI, Digital & Innovation)
Location: Istanbul, Türkiye


Position Overview

Mastercard is seeking an experienced and strategic professional to join the EEMEA Consulting Product Management team to manage the digital and innovation consulting & solutions provided to Mastercard Customers under the Consulting product suite.

The role focuses on enabling Customers’ growth supporting digital and innovation initiatives, ensuring that they are equipped with, skills, knowledge and solutions to successfully compete in a rapidly evolving financial services industry.

You will work closely with internal stakeholders, external partners, and subject matter experts to support the growth of the digital and innovation services in the EEMEA region aligned with Mastercard’s business goals and core values.

Role

Full accountability and end-to-end responsibility for delivering the digital, AI, and innovation consulting product suite in EEMEA.

Build, maintain, and prioritize a regional product roadmap that reflects customer needs, AI-driven opportunities, and emerging agentic AI capabilities.

Identify, assess and onboard partners (particularly those specializing in agentic AI platforms, autonomous workflows, orchestration frameworks, and AI-driven decision systems) to growth the digital solutions capabilities

Innovative leadership to continue evolving our product suite and drive future success

Interface with Mastercard stakeholders across the organization to represent the suite of products

Provide expert sales support and ensure close partnership with the Sales team so they are fully equipped to sell the products

Serve as a client-facing expert in digital transformation, GenAI, and Agentic AI solutioning.

Development and refinement of Delivery models to ensure flawless and efficient Delivery

Ensure our solutions remain market leading/competitive

Build strong relationships across Mastercard at all levels

All About You

6+ years of experience in digital & AI strategy, innovation and digital transformation, ideally in a consulting and/or strategy role (Experience with Generative AI and Traditional AI is essential; additional technical skills are advantageous.)

Bachelor’s degree required (Master’s degree preferred).

Hands-on exposure to AI technologies, with a strong preference for experience in designing or managing AI-enabled digital products or services that incorporate agentic AI systems (e.g., autonomous agents, multi-agent workflows, orchestration frameworks, AI-driven process automation), as well as evaluating AI vendors, platforms, and solution partners.

Strong structured problem-solving and project management skills, capable of overseeing multiple complex, AI-enhanced initiatives simultaneously.

Strong collaboration and ability to partner effectively with virtual, fast-paced teams across multiple regions.

Excellent communicator & ability to influence without authority

Demonstrated ability to build relationships with both working teams and senior executives

Desire to roll up sleeves and make direct contributions

Deep interest in technology—with a demonstrated desire to apply AI, automation, and agentic systems to solve real business problems.

Knowledge of the financial services industry—ideally retail banking and payments—with familiarity in the rapidly evolving AI landscape shaping customer experience, fraud management, operations, and digital transformation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.