IT Helpdesk II (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 22 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 
Our strong culture and non-vanilla personality. 
A Talent House. 
Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts…

YOUR MISSION

Join our IT HelpDesk team in vibrant Barcelona! We’re looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization, you’ll tackle challenges, enhance your technical skills, and help keep our operations running smoothly, making a real difference behind the scenes!

THE JOURNEY

• Supervise a part-time team of Helpdesk agents:

  • Participate in the hiring process

  • Training

  • KPI follow-up

  • Providing IT Support

• Travel to different locations to deliver support and training.

• Collaborate with our providers on monthly basis.

• Gather needs and requests from our local team across 16 locations.

• Diagnose and resolve complex hardware issues for laptops, meeting rooms, auditoriums, monitors, access control, and CCTV.

• Maintain our asset management and device management platforms.

• Resolve complex La