Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Sydney or Melbourne
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We have a rare opportunity to join the Credit & Surety team as a Senior Debt Recover Specialist. Reporting to the Manager Settlements and Recoveries within the Trade Credit Collections business, you will efficiently recover outstanding debts while maintaining positive relationships with clients. This includes managing legal and enforcement actions in compliance with regulations and supporting the Manager in operational and strategic tasks.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Senior Debt Recover Specialist your key responsibilities will include:

• Develop appropriate collection strategies to recover monies efficiently and commercially
• Build and maintain professional relationships with stakeholders to obtain necessary approvals
• Deliver customer-focused solutions to achieve the best outcomes for policyholders
• Make commercial recommendations to achieve financial goals
• Review files to identify opportunities for further recoveries and improve financial outcomes
• Achieve assigned Recovery Rate KPIs
• Provide ongoing training and support to the Credit & Surety Teams
• Assist with legal aspects of the recovery process to maximise returns
• Undertaking an assessment of a customer’s request for financial hardship to allow customers to overcome their financial difficulty

About you

To be successful as a Senior Debt Recovery Specialist you will have a background in collections and a strong working knowledge of debt collection legal procedures and hardship assistance guidelines. You will also have:

• Strong working knowledge of recovery profile
• Be a team player, with the desire to work in a collaborative and inclusive environment
• Ability to work to deadlines and timeframes, with a focus on attention to detail
• Financial Services experience would be a benefit, but not essential
• Debtrak system experience would be a significant advantage, but not essential

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Debt Collections, Detail-Oriented, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Standards Compliance

Application Close Date: 24/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.