About the role
About Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
The position
The Customer Care Associate position at Remote is focused on supporting our standard users.
The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.
This is an exciting time to join Remote!
Requirements
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
- Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
- Experience using CRM tools to manage customer interactions and support workflows.
- Proven ability to collaborate with multiple stakeholders who have varying priorities.
- Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
- Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
- Fluent in written and spoken English.
Nice-to-have:
- Experience working remotely or in a fast-growing organization.
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You’ll be the voice and the ear for our users
Practicals
- You'll report to: Manager, Customer Success
- Team: Customer Success
- Location: This is a location specific position for the AMER region.
- Start date: As soon as possible
Application process
- (async) Profile review
- Interview with recruiter
- Interview with hiring manager
- Role Play live session
- Executive Interview
- Bar Raiser Interview
- Prior employment verification check(s)
- (async) Offer
Remote's Total Rewards philosophy is to ensure fair,
Aplyr's read
Remote is a global employment platform that excels in simplifying remote team management, attracting professionals skilled in compliance, payroll, and global mobility.
What's promising
- •Remote offers comprehensive global payroll and compliance solutions.
- •The company attracts specialized roles in tax, compliance, and immigration.
- •Remote's platform supports diverse hiring across multiple regions.
What to watch
- •High specialization may limit opportunities for generalists.
- •Rapid growth could strain internal resources and processes.
- •Managing global compliance complexities poses ongoing challenges.
Why Remote (Referral Board)
- •Remote focuses on simplifying international hiring and compliance.
- •The platform integrates payroll, benefits, and compliance in one solution.
- •Remote employs experts in niche areas like immigration and tax management.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Remote (Referral Board)
Remote is a global employment platform that simplifies the process of hiring and managing remote teams across the world, providing services such as payroll, benefits, and compliance.
