Learning Manager

Live Your Passion.  Add Your Magic.             

Learning Manager

SUMMARY

The Learning Manager is responsible for fostering a learning centric culture. This role facilitates, coordinates, and supports all hotel Learning programs and assists the Corporate Director of Learning with various aspects of the Learning department.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Facilitating orientation training for all newly hired Associates
• Preparing binders, blocking space, coordinating meeting set-up, agenda, and PowerPoint presentations for orientation
• Working in conjunction with the Human Resources department to ensure orientation runs smoothly and efficiently
• Supporting managers in the completion of the 10-Day training process
• Updating managers on company standards and processes regarding training
• Connecting with Associates during the 10-Day training process to assist in any area and ensure success
• Attending and participating in line-ups or pre-meal meetings to ensure departments are “perfecting the basics”
• Auditing behaviors of Associates and departments, ensuring they are in line with hotel standards
• Working with Departmental Trainers to coordinate the topic or presentation of the yearly orientation assessment
• Preparing study guides and weekly quizzes, proctoring assessment, tracking Associate scores, and recording and tracking department scores
• Preparing and printing all materials for learning classes, including blocking space, creating banquet event orders, and organizing and filing material
• Coordinating and guiding Departmental and Technical Trainers in developing training skills
• Analyzing problem areas with a sense of urgency, transparency and willingness to ask for help from managers to resolve or identify training needs
• Performing any additional duties as assigned based on current business needs

QUALIFICATIONS

• Bachelor’s Degree required
• Must have a minimum of one (1) year of training and development work experience, preferably in a leadership role
• Extensive knowledge of hotel operations and jobs within the hotel preferred
• Must have demonstrated skills in group facilitation (large and small), performance improvement consulting, coaching, and interpersonal effectiveness
• Exceptional presentation, interpersonal, and writing skills to effectively engage, motivate, and influence audiences
• Requires excellent verbal and written communication skills
• Must possess proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.