Lead, Enterprise Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Enterprise Operations

Overview:
• Supports and assists with the design, architecture, implementation, security and maintenance of large multi-site, multi-vendor network environments.
• Collaborate with design engineering & operations to implement complex network design solutions encompassing end-to-end Datacentres infrastructure, firewalls, switching, & routing that scale for strategic growth.
• Support application teams by maintaining a working knowledge of the intricate inter-workings of MasterCard core applications to ensure they operate smoothly within the existing network architecture or provide a new architecture if required. Includes troubleshooting of application impact.
• Do you want to be part of a collaborative environment?
• Are you motivated to stay on the cutting edge of technology?
• Are you able to work with teams of diverse skills and experience?

Role:
• Leads complex initiatives and provides advanced technical support for Mastercard’s operations environment, resolving complex escalations as they arise
• Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation
• Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently
• Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments
• Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
• Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams
• Mentors junior staff by providing training to develop technical skills and capabilities across the team

All About You:
The ideal candidate for this position should:
• Have 5+ years in network operations with strong L1/L2 support experience
• Be highly proficient in BGP/EIGRP, OSI troubleshooting, and packet analysis
• Have operational familiarity with common enterprise vendors (Cisco/Arista/Aruba/Fortinet/Checkpoint/Palo Alto)
• Be strong in coaching, multitasking, and calm execution during high-severity incidents

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.