About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Clinic Hours:
Monday: 8-5
Tuesday: 7-5
Wednesday: 7-7
Thursday: 7-7
Friday: 7-5
Saturday (first and second): 8-12
Schedule: 8.5 hour shifts with a lunch
Travel to addition locations include:
AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712
Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12
and
AMG-Morton Grove at 6131 Dempster St. Morton Grove IL 60053.
Morton Grove weekends include Saturday (1st, 2nd, 3rd, and 4th) 8-12.
Shifts are 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.
Shifts range from:
630-3, 7-330, 8-430, 830-5, and 1030-7 (not working a weekend)
Or
630-4, 7-430, 8-530, 9-630, and 930-7 (working a weekend)
Pay Range
$19.80 - $29.70Why Advocate Health:
When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.
At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.
What Will You Do:
Schedule: 8.5 hour shifts with a lunch
Clinic Hours:
Monday: 8-5
Tuesday: 7-5
Wednesday: 7-7
Thursday: 7-7
Friday: 7-5
Saturday (first and second): 8-12
As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Where You Will Work:
- Location: Glenview. Lincolnwood and Morton Grove (to cover PTO or call offs)
We are Looking For:
Required Qualifications:
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
Being Part of Something Bigger
At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.
Apply today and help us redefine care—for all.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Aplyr's read
Advocate Aurora Health is a major healthcare provider in Illinois, attracting professionals committed to delivering comprehensive care across hospitals and specialized facilities.
What's promising
- •Advocate Aurora Health offers diverse career opportunities across multiple healthcare disciplines.
- •The organization supports professional growth with roles ranging from entry-level to specialized positions.
- •Employees benefit from working in a large, integrated health system with extensive resources.
What to watch
- •The size of the organization may lead to bureaucratic challenges and slower decision-making.
- •High demand for services could result in stressful work environments, especially in critical care areas.
- •Limited public information about specific employee satisfaction and internal culture dynamics.
Why Advocate Aurora Health
- •Advocate Aurora Health is one of the largest health systems in Illinois, providing extensive healthcare services.
- •The organization has a strong presence in both hospital and outpatient settings.
- •Advocate Aurora Health's integration with Atrium Health expands its reach and resources.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Advocate Aurora Health
Advocate Health Care is one of the largest health systems in Illinois, providing a wide range of healthcare services including hospitals, outpatient facilities, and specialized care.
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