Director, Solutions Support Engineering

Confirmed live in the last 24 hours

Wiz

Remote - USA

Remote

Posted April 17, 2026

Job Description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

The application deadline is: 04/27/2026

Summary

We are seeking a highly technical Director, Solutions Support Engineering (Americas) to lead and scale our regional technical support operations. In this critical leadership role, you will direct a team of Solutions Support Managers, overseeing a rapidly growing organization of specialized Solutions Support Engineers dedicated to the Wiz product suite. You will be responsible for the health, performance, and strategic direction of the entire Americas support theater, ensuring we provide unparalleled service across diverse markets and time zones.

As a senior leader within the Solutions Support organization, you will do more than ensure the delivery of world-class, frictionless technical support; you will act as a primary catalyst for technical innovation and operational transformation. We are moving beyond traditional break-fix models. A central, critical mandate of this role is to drive the organization toward a predictive, AI-first support model through highly visible, hands-on technical leadership.

You will not just sponsor these initiatives - you will actively architect, prototype, and implement cutting-edge Artificial Intelligence, Machine Learning, and automation technologies. By integrating Large Language Models (LLMs), automated root-cause analysis, and intelligent routing into our daily workflows, you will revolutionize how we troubleshoot, resolve, and preempt complex cybersecurity challenges. Ultimately, your work will empower our engineers to focus on high-value problem solving, drastically reduce time-to-resolution for critical enterprise clients, and feed vital, data-driven insights back into our core product engineering teams.

What You’ll Do

Leadership & Organizational Management

Lead, mentor, and develop a team of Solutions Support Engineering Managers, ensuring a high bar for technical excellence and accountability.
Drive core operational metrics (SLA, CSAT, TTR, Escalation Rates) directly through the application of technical automation and AI enhancements.
Oversee talent strategy, prioritizing the hiring and development of engineers and managers with strong coding, cybersecurity, and AI/ML foundations.
Partner closely with Customer Success and Sales leadership to ensure the delivery of a cohesive, positive end-to-end customer experience with Wiz.

Deep Technical Escalation & Cybersecurity Expertise

Serve as the ultimate technical backstop for the Americas region, readily diving deep into code, system logs, and architectural designs during critical customer incidents.

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