Customer Service Representative - Equine Division

Lodi Veterinary Care is seeking an outgoing, enthusiastic Veterinary Service Specialist to join our Equine team. Experience in customer service and a fast-paced and hands-on environment is a must. Our VSS will schedule ambulatory and in house patient visits as well as assist with daily record keeping and accounts receivable questions. Hours are variable with hospital needs and will include a Saturday rotation with other VSS. Competitive benefits package available for full-time employment.

JOB SKILLS AND RESPONSIBILITIES:
 Must possess exceptional organizational skills
 Excellent verbal and written communication skills
 Possess and express a genuine love for animals and for working in an animal care environment (Equine knowledge is preferred but not required)
 Always be prepared to work by the start of each scheduled shift
 Maintain a professional, friendly demeanor while on the job
 Perform job tasks efficiently, promptly, and efficiently
 Show respect for clients, team members, and animals at all times and in all situations
 Engage in productive work during slow periods
 Participate in staff and training meetings
 Answering and correctly handling phone calls
 Know basic triage concepts and understand when appropriate to forward to a veterinarian
 Know phone functions, including hold, intercom, and taking and returning messages
 Answer questions from clients and handle calls or emails quickly, efficiently, and in a professional and friendly manner
 Keep the reception area clean and tidy as well as properly stock supplies as needed 
 Access client information within the practice-management software system (Cornerstone) and enter and retrieve client and patient data as needed
 Check clients and visitors in and out of the hospital - may need to assist with loading or unloading horses or seek appropriate help as needed
 Accurately manage financial transactions such as processing bills, taking payments and supply order requests from clients
 Call to remind clients of their appointments and rescheduling as necessary
 Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs
 Explain delays that affect clients and support comfort of clients and patients
 Reschedule or accelerate appointments as needed
 Willingness and ability to present and explain fees during checkout while discharging patients and processing payments

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.