Lead Observability Engineer

Kobie, a 35-year veteran of the loyalty industry, a multi-year Forrester Leader, and USA Top Workplace is expanding its global footprint by establishing a Tech Hub in India. Kobie partners with global brands to build deep connections with their customers through personalized, data-driven loyalty experiences and has a mission of growing enterprise value through loyalty. The Tech Hub will serve as a Global Capabilities Center for a broad range of technology roles, and this is your chance to play a pivotal role in shaping our presence in India. Join us as we continue to lead in loyalty, delivering innovative customer experiences for some of the world’s most recognized brands while working alongside some of the best and brightest in loyalty. 

About the Team and What We’ll Build Together

You are a Lead Observability Engineer who will drive the strategy, adoption, and evolution of observability across all production and delivery environments. You will play a critical role in ensuring system reliability, performance visibility, and proactive issue resolution across our platforms.

You will operate at the intersection of Engineering, DevOps, and Production Support, bringing structure, standardization, and intelligence to how we monitor and manage systems. You will lead the shift from reactive operations to proactive, AI-driven observability and automated reliability.

In this role, you will:

• Own and evolve the observability platform (e.g., New Relic) to provide end-to-end visibility across applications and infrastructure
• Establish standards for monitoring, alerting, dashboards, and telemetry (logs, metrics, traces)
• Leverage AIOps capabilities to improve anomaly detection, reduce noise, and accelerate root cause analysis
• Drive automation and self-healing workflows to minimize manual intervention and improve system resilience
• Collaborate across teams to ensure systems are observable by design and aligned with reliability goals
• Continuously analyze system behavior and incident patterns to improve performance, scalability, and uptime

You will be part of a team focused on building a highly reliable, data-driven, and scalable operational ecosystem, where observability is a core foundation for engineering excellence.