QA Manager

QUALITY ASSURANCE

What We Do

The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.

What You'll Do

We’re looking for an experienced QA Manager for our Online team! In this role, you will be a leader in developing a quality strategy. You will be guiding quality for our Distribution team, partnering with other discipline leads, and innovating and improving our quality processes. If you are passionate about leading and mentoring experienced QA professionals in an exciting, fast-paced environment, we’d love to talk to you!

In this role, you will

• Lead, manage, and mentor a diverse QA organization within the Distro team, including functional testers and external partners, QA analysts, programmers, and SDETs. Support growth across all QA disciplines while effectively managing and mentoring senior QA SMEs with deep domain and technical expertise.
• Own the Distro Quality Strategy and quality signals, accounting for staffing constraints, backend services, and distributable applications. Ensure QA engagement throughout the full development and release lifecycle while using KPIs, metrics, and qualitative signals to assess product quality, testing effectiveness, and release risk, and to drive continuous improvement.
• Drive prioritization and execution in a dynamic operating model, where QA supports testing, release validation, and live support. Balance competing priorities, unplanned work, and external requests to prevent QA from becoming a bottleneck while maintaining appropriate quality standards in a low-risk-tolerance environment
• Guide release readiness and provide cross-pod oversight, collaborating closely with programming, product, and stakeholder teams to determine test scope, release timing, and acceptable risk. Collaborate with QA leadership across Epic to identify cross-product risks, dependencies, and mitigation strategies.
• Communicate clearly and effectively across teams and stakeholders, explaining priority shifts, risk trade-offs, and release decisions to QA teams, partner teams, and leadership.p
• Remain technically capable and hands-on when required, stepping in to support testing or releases during coverage gaps, and maintaining sufficient technical depth to engage credibly with QA programmers and developers.

What we're looking for

• Proven senior experience leading QA teams with mixed skill sets and seniority, including technical and non-technical contributors, external partners, and senior QA SMEs. Demonstrated ability to mentor experienced ICs while providing clear direction and accountability
• Proven strong understanding of testing and releasing both backend services and distributable applications, including APIs, services, and client-facing software, with an appreciation for the differing risks and validation strategies involved
• Exceptional prioritization and operational judgment, particularly in understaffed, fast-paced environments with multiple stakeholders and low tolerance for risk
• Experience supporting release management activities, making informed decisions around test scope, release readiness, and risk acceptance, and setting clear expectations with internal and cross-team stakeholders
• Solid technical foundation in modern QA practices, including test automation, CI/CD integration, testability, and quality metrics, with the ability to contribute directly when needed
• Strong communication skills, able to clearly explain priority shifts, risks, and trade-offs to QA teams, partner teams, and leadership
• Expert-level use of quality metrics and KPIs to guide prioritization, forecast risk, and drive continuous improvement acros