About the role
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Account Development Specialist
Position Summary:
The Account Development Specialist (ADS) is responsible for re-engaging, developing, and growing a portfolio of existing but underpenetrated customer accounts through digital and virtual selling channels. This role combines proactive outreach, digital engagement, and business development techniques to drive incremental revenue and strengthen customer relationships. The ADS works closely with Inside Sales Representatives to deliver seamless customer experiences and accelerate growth across assigned accounts.
Key Responsibilities:
Manage a defined portfolio of low-frequency customer accounts
Proactively engage customers via phone, email, and digital tools to identify account potential and drive incremental revenue through targeted digital campaigns and outreach
Identify opportunities for account expansion and cross selling based on customer profiles and purchase history using digital tools
Utilize CRM for accurate documentation of all activities
Guide customer toward digital self-service tools and online purchasing
Partner with Inside Sales Representatives to transition reactivated or high-potential accounts for ongoing management
Participate in regular coaching sessions and training to enhance digital selling and account development skills
Who are we looking for?
Bachelor’s degree, preferably in the sciences or equivalent work experience
Prior sales, lab experience, or business development experience is an asset
Strong communication and digital selling skills (phone, email, CRM, AI)
Strong written and verbal communication skills in English (B2+)
Proficiency in Salesforce (or similar CRM)
Computer proficient with experience using Microsoft Office Suite and LinkedIn.
Must deliver excellent customer service
Excellent organizational, prioritization, and time management skills
Collaborative team player with a customer-first mindset
Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement
Aplyr's read
Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
What's promising
- •Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
- •The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
- •Global presence provides diverse career opportunities across multiple regions and disciplines.
What to watch
- •High pressure and fast-paced environment may not suit everyone.
- •Complex organizational structure can lead to communication challenges.
- •Frequent acquisitions may result in uncertainty and change for employees.
Why Thermo Fisher
- •Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
- •The company plays a crucial role in global scientific advancements and healthcare solutions.
- •Strong focus on sustainability and corporate responsibility sets it apart in the industry.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Thermo Fisher
Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.
