About the role
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
- Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
- Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
- Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
- Estimate effort and value for solutions
- Apply business solutions with broad level knowledge about technology platforms/architectures
- Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
- Establish or follow prioritization processes to drive work, completing work with a sense of urgency
- Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis
- Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
- May perform other job duties as directed by Employee's Leaders
- Advanced knowledge of business analysis, process modeling and redesign
- Advanced knowledge of technical environments
- Advanced knowledge of software development methodologies
- Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners
- Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to work effectively in a strong Customer service/team oriented environment
- Ability to research, create, and document requirements, processes, and technical specifications
- Ability to manage and prioritize multiple and widely varied work streams/tasks
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
- Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
- Ability to teach and mentor others concerning technical and business subjects
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
- Required: Advanced-level experience, seasoned and specialized knowledge in:
- Information technology (IT) operations, programming, systems/software development or another IT related field
- 5-7 years work related experience
- 3+ years experience in Tech program / service management for production support or platform programs
- 3+ years experience in incident, problem, change—runbooks, RCA, post-mortems
- 1+ years experience with AI/LLM/agentic concepts and observability for AI systems
- 3+ years experience in stakeholder management across product, eng, and business during P1/P2 incidents
- 3+ years experience reporting, dashboarding, ticket analytics (Jira/ServiceNow + Power BI/Tableau)
- Preferred:
- Jira Advanced Roadmaps / Confluence reporting
- US–India delivery / shift handoff experience
- AI/ML observability tools (Datadog AI, MLflow, Weights & Biases)
- ServiceNow / Jira Service Management admin or reporting
- SAFe / PMP certification
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Aplyr's read
Southwest Airlines thrives on a low-cost, customer-centric model, attracting employees who value efficiency and a dynamic work environment.
What's promising
- •Southwest Airlines offers competitive salaries and benefits, attracting talent in a competitive industry.
- •The airline's strong focus on customer service creates a positive work culture.
- •Southwest's extensive domestic network provides diverse career opportunities in various locations.
What to watch
- •The airline industry faces volatility due to fluctuating fuel prices and economic downturns.
- •Southwest's low-cost model may limit resources for employee development.
- •Intense competition from other low-cost carriers can impact job security.
Why Southwest Airlines
- •Southwest Airlines is known for its no-frills service, simplifying operations.
- •The company maintains a unique open seating policy, enhancing boarding efficiency.
- •Southwest's employee-first culture is reflected in its consistently high workplace satisfaction ratings.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Southwest Airlines
Southwest Airlines is a major American airline known for its low-cost fares and no-frills service. It operates more than 4,000 flights daily to over 100 destinations across the United States and near-international locations.
