Tech Lead, Infrastructure Engineering(Cloud FinOps)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Tech Lead, Infrastructure Engineering

What does a successful SRE L2 do at Fiserv?

Our Engineers play a critical role in the success of our clients and are expected to effectively communicate our recommended solutions in a consultative role for each client. Therefore, a successful candidate will possess a high degree of self-management, personal accountability, strong communication skills, and teamwork. The ability to interact, engineer, and communicate collaboratively at the highest technical levels with customers, vendors, partners, and all members of staff is required. 

What you will do:

• System Reliability & Availability: Design and maintain fault-tolerant, high-availability architectures across AWS, Azure, and GCP. Implement redundancy, load balancing, and automated failover strategies.
• Cloud Infrastructure Management: Deploy, manage, and optimize cloud resources using IaC tools such as Terraform, Ansible.
• Monitoring & Observability: Implement monitoring, alerting, and logging frameworks using Splunk, Azure monitor, Dynatrace, AWS cloud watch or similar to detect and resolve issues proactively.
• Incident Management: Lead real-time incident response, root-cause analysis, and postmortems to continuously improve uptime and resilience.
• Capacity Planning & Scaling: Predict traffic patterns, optimize resource utilization, and enforce autoscaling and performance best practices.
• Automation & Tooling: Develop scripts and internal tooling for automating routine tasks to reduce manual intervention. Languages may include Python, Power Shell, or Bash.
• Security & Compliance: Collaborate with security teams to implement secure infrastructure practices including encryption, role-based access, auditing, and vulnerability management.
• Collaboration & Mentorship: Work across engineering and DevOps teams, providing guidance on reliability best practices and mentoring junior SREs.

What you will need to have:

• Bachelor’s degree or equivalent relevant experience.
• 6 - 8 years of functional test experience, with significant hands-on automation exp.
• Experience testing Java-based microservices and Spring Boot applications.
• Solid front-end automation experience for Angular applications (v18+).
• Practical experience with Oracle db and writing/optimizing SQL for test verification.
• Proven experience with UI automation tools (Selenium, Cypress, Playwright) and API automation frameworks (Rest Assured or equivalent).
• Familiar with test frameworks as JUnit or TestNG and mocking/stubbing approaches.
• Exp integrating automated tests into CI/CD (GitLab, Jenkins, Maven) & repositories.
• Strong defect lifecycle management exp using JIRA & documentation in Confluence.
• Comfortable working in an Agile environment; strong verbal and written comm skills.
• Excellent analytical, problem-solving and collaboration skills.

What would be nice/great to have:

• Programming & Scripting: Proficiency in Python, Power Shell, Bash, or equivalent for automation and system management.
• Cloud Platforms: Hands-on experience with AWS, Azure, or GCP; strong understanding of VPCs, IAM, serverless architectures, and managed Kubernetes services.
• Containers & Orchestration: Experience with Docker and Kubernetes.
• Infrastructure as Code (IaC): Proficient in Terraform, Ansible.
• Monitoring & Observability: Expertise with Splunk, Azure Monitor, Dynatrace, AWS Cloud Watch or similar tools.
• Expert Knowledge and practical experience using Cloud data migration tools
• Operating Systems: Advanced knowledge of Windows, Linux/Unix environments, with experience in system administration and networking fundamentals.
• Incident Response: Strong problem-solving skills under pressure, with experience managing outages and mitigating risk.
• Collaboration & Communication: Ability to articulate technical insights, coordinate across teams, and contribute to a blameless culture to resolve issues and drive consistent results.

Preferred Qualifications

• Industry certifications such as AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer, Azure Dev Ops Engineer.
• Exposure to chaos engineering or resilience testing frameworks.
• Prior experience in multicloud deployments or hybrid cloud environments.
• Familiarity with service-level objectives (SLOs), indicators (SLIs), and error budgets for service reliability.
• Gather feedback from the department on areas of improvement and provide solutions utilizing Azure

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.