Cigna Pharmacy Process Engineer - Cigna Healthcare - Hybrid

Help modernize and strengthen pharmacy operations by leading end-to-end process improvement initiatives that drive efficiency, quality, and scalability. As a Pharmacy Process Engineer, you will partner across pharmacy operations, technology, and external suppliers to design, improve, and institutionalize processes that support strategic pharmacy programs. This role blends analytical rigor, collaboration, and change leadership to deliver measurable operational outcomes in a complex, matrixed healthcare environment.

Responsibilities

• Lead end-to-end process mapping and process engineering initiatives aligned to pharmacy operating effectiveness standards.

• Partner with operational and functional leaders to identify performance gaps, prioritize improvement opportunities, and maintain an actionable process improvement roadmap.

• Analyze current-state workflows to identify root causes of performance issues and design future-state processes that improve efficiency, quality, and scalability.

• Facilitate cross-functional working sessions to align stakeholders on process design, risks, dependencies, and implementation plans.

• Serve as a change agent by driving stakeholder understanding, adoption, and sustainment of new processes and tools.

• Apply consulting and analytical skills to influence decisions, resolve complex problems, and recommend data-driven solutions.

• Collaborate with pharmacy leadership, IT delivery teams, and external partners to support process impacts for new and emerging programs.

• Maintain clear, well-documented process artifacts and communicate updates through effective written and verbal presentations.

• Manage multiple priorities in a fast-paced, ambiguous environment while maintaining accountability for outcomes.

Qualifications

Required Qualifications

• Minimum 4 years of experience in process engineering, process improvement, or project management roles supporting complex initiatives.

• Healthcare or pharmacy domain experience.

• Demonstrated experience with end-to-end process mapping and process redesign.

• Strong analytical and problem-solving skills with a fact-based approach to decision making.

• Experience leading cross-functional initiatives within a matrixed organization.

• Ability to influence stakeholders, motivate teams, and drive adoption of change.

• Excellent written, verbal, and presentation communication skills.

• Proficiency using process mapping tools such as Visio and Confluence.

• Ability to manage ambiguity, work independently, and execute multiple priorities.

Preferred Qualifications

• Experience partnering with IT delivery teams and external vendors.

• Consulting or internal advisory experience supporting enterprise initiatives.

• Experience applying formal process improvement methodologies.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.