AI Operations Strategy Director

The AI Operations Strategy Director will work in alignment with the broader company’s AI Strategy & Execution plan to design, lead, and execute Realtor.com’s enterprise approach to embedding artificial intelligence (AI) into the Realtor.com Next organization’s product, sales, marketing, and industry-facing operational workflows.

This leader is a hands-on builder and implementer — someone who can identify high-value automation opportunities, direct cross functional SMEs and engineers, and ship working solutions. They serve as the connector between strategy, product, marketing, data, operations, and engineering translating cross-functional needs into automation solutions that deliver real leverage. They bring deep technical and operational fluency, and hands-on AI tools expertise.

This position reports to the Realtor.com Next Sr. Director, Strategy & Operations and will be responsible for building and scaling the operational frameworks, pilots, and proof-of-concepts that define the generation of AI-enabled performance. They will work closely with functional leaders to identify, build, and scale AI-powered workflow automation across the Realtor.com Next organization to drive and implement organization-wide adoption, training, and governance initiatives.

What You'll Do:

• Ensures alignment with the company’s broader AI Strategy & Execution plan
• Drives measurable productivity improvements across the RDC Next org by translating AI strategy into actionable, implemented initiatives.
• Owns the full project pipeline, actively identifying, scoping, and prioritizing automation opportunities, and drives them through to implementation.
• Partners with leaders across Operations, Product, Analytics, Strategy, Finance and Engineering to identify and prioritize AI opportunities that improve performance and business outcomes.
• Owns a portfolio of AI “Hero Use Cases” (5–6 per planning cycle) with clear problem statements, business cases, success metrics, and automation targets and is directly accountable for delivering them.
• Develops frameworks for evaluating, piloting, and scaling AI solutions that deliver tangible business impact, including 4–8 week pilots with defined success criteria and ROI validation before scaling.
• Designs and builds agentic AI workflows, including function-specific and “manager” agents in partnership with functional leaders and AI Solutions Engineers.
• Builds reusable prompt libraries, playbooks, and lightweight automations by role and function to drive everyday adoption.
• Establishes the AI operating model across four pillars: Access, Training, Playbooks, and Governance, including guardrails and approval paths for new AI agents and tools 
• Establishes operational metrics and dashboards to track AI’s impact on productivity per headcount, time savings, throughput, and tooling cost avoidance.
• Communicates progress, milestones, and business outcomes to executive leadership through concise, data-backed storytelling.
• Ensures responsible and ethical AI adoption, maintaining compliance, trust, and organizational integrity.
• Supports change management across the organization, including training, tool usage adoption, and communications
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What You'll Bring:

• 12+ years of experience in business operations, product strategy, or technology enablement; at least 3 years in a leadership capacity.
• Demonstrated experience implementing AI or automation solutions in large-scale operational environments. Experience with Claude (or like technologies) required.
• Strong technical fluency, comfortable working directly with engineers, reviewing implementations, and getting hands-on with tools. Thi