About the role

Aplyr's Quick Take

This role is a mix of service coordination and technical support for medical devices in surgery and electrophysiology. You'll manage service contracts, handle customer inquiries, and ensure smooth logistics for service activities. It's more of an individual contributor role focused on customer satisfaction and operational efficiency.

Good fit

Ideal candidates have a degree in engineering or relevant technical certification, along with experience in service coordination or operations in the healthcare sector. Strong communication and negotiation skills are essential for success.

Worth noting

The position is newly created, which may offer opportunities to shape the role. However, the salary listed seems unusually low for a technical specialist in this field, which could be a red flag.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About MedTech

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

A newly created role, the ANZ Service Coordinator & Technical Specialist, will support both the Surgery & Electrophysiology (EP) businesses across Australia and New Zealand, primarily responsible for driving growth of service revenue by managing service contracts post sales opportunities including contract lifecycle renewals and efficiently coordinating service logistics, ensuring timely and effective management of all Surgery & EP service activities.

Additionally, you will be responsible for responding to customer enquiries and resolving customer complaints and work orders for capital equipment. You will also be accountable for maintaining a high level of customer satisfaction through the timely and accurate processing of work orders, ensuring all issues are handled efficiently and to the highest standard.

About You

Degree qualified in Engineering (Biomedical, Mechanical, Electrical Mechatronic, Robotic), or a Trade/Vocational Certified Service/Electrical Technician
Proven experience in service coordination, sales, or operations within the healthcare or medical device sector
Strong stakeholder management and negotiation skills, with a track record of successful collaboration across functions
Analytical and strategic thinking, with the ability to develop and implement impactful service programs
Excellent communication and organisational skills, strong attention to detail, and ability to manage multiple priorities

Why Choose Us:

Competitive remuneration package
Continuous training and support
Award-winning leadership development programs
Inclusive, flexible, and accessible working arrangements
Equal opportunity employer supporting diversity and inclusion

Our Benefits:

Up to 18 weeks of parental leave to support new parents
4 days of volunteer leave to give back to the community
Option to purchase up to 2 weeks of additional annual leave for extra time off
Enjoy a dedicated Wellbeing Day to prioritise self-care
Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
Access to an Employee Assistance Program for personal and professional support
Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
Life insurance coverage for added peace of mind

And much more...

All applicants must have rights to work in Australia.

Required Skills:

Customer Service, Interpersonal Communication, Process Oriented, Project Management, Stakeholder Management

Preferred Skills:

Aplyr's read

Johnson & Johnson is a healthcare giant known for its diverse product range and global reach, attracting professionals in pharmaceuticals, medical devices, and consumer health.
Synthesized from recent postings & public sources

What's promising

•Strong global presence ensures stability and diverse opportunities.
•Commitment to innovation in pharmaceuticals and medical devices.
•Robust investment in research and development fosters cutting-edge advancements.

What to watch

•Facing ongoing legal challenges related to product safety.
•Complex organizational structure can slow decision-making processes.
•Intense competition in the healthcare sector may impact market share.

Why Johnson & Johnson

•Operates across three distinct sectors: pharmaceuticals, medical devices, and consumer health.
•Pioneering initiatives in advanced medical technologies and treatments.
•Long-standing reputation for quality and trust in consumer health products.

Aplyr’s read is generated by AI from public sources. Was it useful?