Lead Operational Risk Officer - Technology Risk Domain Officer

About this role:

Wells Fargo is seeking a Lead Operational Risk Officer

In this role, you will:

• Develop, implement, and monitor risk-based programs to identify, assess, and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems, or external events

• Maintain a balance between risk mitigation and operational efficiency

• Evaluate the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls

• Analyze extremely complex business and system changes to determine impact, identify operational risk issues and participate in the development of risk ratings

• Provide operational risk expertise and consulting to complex business units for initiatives with high risk, generally spanning multiple business lines

• Design and develop the most complex testing strategies, methodologies and analyses

• Consult with the business to develop corrective action plans and effectively manage change

• Identify training opportunities

• Design and coordinate the development of training materials and coordinate or deliver training

• Report findings and develop business cases to influence executive management, management committee member or head of business on the need for controls to mitigate risk

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Lead project or virtual teams and mentor less experienced staff

Required Qualifications:

• 5+ years of Operational Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations: 

Domain Oversight Coverage – Lead second line oversight across assigned technology domains and maintain a current understanding of domain operation and risk conditions.

Failure Mode Identification and Assessment – Identify and assess plausible failure modes across prevention, detection, and recovery, including emerging conditions within the domain.

Evidence-Based Analysis – Apply observable evidence signals including incidents, service levels, backlog, exceptions, and trends to support risk conclusions.

Stakeholder Engagement and Challenge – Engage with technology and platform teams to provide credible, actionable challenge and support risk-informed decision making.

Cross-Domain Insight – Identify dependencies and reinforcing conditions across domains and contribute to broader risk themes and patterns.

Risk Reporting – Deliver clear and defensible domain-level risk insights to senior management and governance forums.

Continuous Monitoring – Maintain an ongoing view of domain conditions, risk signals, and changes in operating environments.

Change and Readiness Oversight – Engage in technology and operational changes to assess risk implications and operational readiness.

Process and Framework Improvement – Contribute to improvement of monitoring approaches, risk frameworks, and analytical methods within the domain.

Team Support and Development – Provide guidance and review for domain officers and analysts to ensure quality, consistency, and sound risk judgment.

Skills and Experience Required: 

Subject Matter Expertise – Strong expertise in technology domains with ability to assess complex risk scenarios and provide informed challenge.

Data-Driven – Applies data analysis and operational signals to generate insights and support risk decisions.

Problem Solving – Designs and applies solutions to complex domain-level risk scenarios, incorporating cross-domain considerations.

Business Risk Focus – Identifies and prioritizes risk exposure and supports mitigation through actionable insight.

Stakeholder Management – Builds strong relationships and influences outcomes with technology partners and stakeholders.

Communication – Communicates risk insights clearly and effectively to support understanding and decision making.

Execution – Delivers high-quality work across complex assignments and supports improvement of domain oversight practices.

Technical Experience – 7-10 years’ experience in technology operations, engineering, or infrastructure with understanding of system behavior and dependencies.

Posting End Date: 

25 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.