2027 Japan Futureforce - Trainee (Customer Success Group)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

***This is for those who have already participated in the interview process as Japan Futureforce.***

START DATE:April 1, 2027

LOCATION: Tokyo, Japan

JOB DESCRIPTION:
The Customer Success Group is responsible for handling customer expectations and the customer experience to enhance customer satisfaction.

The Customer Success Group is designing and maintaining technical expertise in assigned areas of product functionality through demonstrating outstanding analytical and problem-solving expertise.
 

• Follow support process defined.
• Triage issue, understand business impact, deliver workaround or/and solution to mitigate/solve technical issues.
• Provide consistent and exceptional technical support via phone or/and Service Cloud.
• Skillfully manage and resolve any customers' complex issues by utilizing expertise effectively.
• Manage customers' expectations and deliver good user experience.
• Prioritize and escalate customer issues as required
• Complete assigned project responsibilities.
• Define and describe technical best practices.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

MINIMUM QUALIFICATIONS:

• Must have less than 1 year of work experience
• Graduation from a four-year college or graduate school
• Fluent in Japanse
• Strong interest in customer success
• Exemplary problem-solving skills and the resourceful ability to take initiative

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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