About the role

Building Name: Porter - Porter Medical Center

Location Address: 115 Porter Drive, Middlebury Vermont

Regular

Department: Porter - Primary Care - Vergennes

Full Time

Standard Hours: 40

Biweekly Scheduled Hours:

Shift: Variable

Primary Shift: -

Weekend Needs: None

Salary Range: Min $21.03 Mid $26.14 Max $31.25

Recruiter: Melissa Cummings

At Porter Medical Center we are improving the health of our community, one patient at a time.

Job Description:

The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.

Key Responsibilities:

Greet and check in patients professionally and courteously
Answer calls, take accurate messages, and direct inquiries appropriately
Schedule, confirm, and adjust appointments
Maintain accurate patient demographic and insurance information
Collect co-pays, balances, and process payments
Coordinate referrals, authorizations, and follow-ups
Manage medical records per policy
Open/close office and maintain organized front desk operations

Qualifications:

High school diploma or equivalent
Medical office experience and terminology preferred
Strong communication, multitasking, and organizational skills
Basic computer skills and business math
Physician office experience preferred

Physical Requirements:

Sitting, standing, walking, and light lifting (up to 10 lbs)
Frequent computer and phone use

BENEFIT ELIGIBLE!

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:

Medical, Dental and Vision Insurance
403(b) Retirement Plan
Tuition Advance Program

Combined Time Off (CTO) - paid holidays, vacation, sick and personal time
Employee Assistance Program (EAP)
Employee Discounts
Pet Insurance

This is a bargaining union position.

Aplyr's read

Porter Medical Center is a community-focused healthcare provider offering diverse medical services and opportunities for healthcare professionals in a supportive environment.
Synthesized from recent postings & public sources

What's promising

•Porter Medical Center offers a wide range of healthcare services, enhancing career diversity.
•The center provides specialized roles, such as in radiology and nursing, supporting professional growth.
•New graduate programs foster entry-level opportunities and career development in healthcare.

What to watch

•Limited public information about specific career advancement opportunities within the organization.
•Potential challenges in resource allocation due to being a community hospital.
•Per diem roles may offer less job security compared to full-time positions.

Why Porter Medical Center

•Porter Medical Center is deeply integrated into the local community, enhancing patient care personalization.
•The facility offers specialized care units, such as Helen Porter Rehabilitation and Skilled Nursing.
•Focus on new graduate residencies indicates a commitment to developing new healthcare professionals.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Porter Medical Center

Porter Medical Center

portermedical.org

View company

Porter Medical Center is a community hospital that provides a range of healthcare services, including emergency care, primary care, and specialized medical services.