Infrastructure Delivery & Governance 

• Own the delivery lifecycle for infrastructure programs and projects, ensuring commitments are met for scope, schedule, cost, quality, and risk. 

• Establish and lead infrastructure delivery governance, including operating committees and steering committees. 

• Define and maintain delivery standards, methodologies, and reporting aligned with enterprise PMO and ITIL practices. 

• Develop and maintain executive-level dashboards providing visibility into portfolio health, risks, dependencies, and remediation plans. 

• Act as the final escalation point for complex or critical delivery issues, driving rapid resolution and root cause analysis. 

Portfolio, Financial, and Demand Management 

• Partner with IT Portfolio Management to prioritize funding for infrastructure transformation initiatives that reduce technical debt and operational risk. 

• Own infrastructure delivery budget management, including forecasting, tracking, variance management, and billing reconciliation. 

• Oversee demand intake for both project and business-as-usual work, ensuring appropriate resourcing and vendor engagement. 

Technology & Architecture Oversight 

• Provide technical leadership and oversight, reviewing and approving infrastructure designs, estimates, and implementation approaches. 

• Ensure solutions align with enterprise architecture, security standards, resiliency requirements, and lifecycle strategies. 

• Drive automation and standardisation across platform provisioning, monitoring, alerting, and lifecycle management. 

• Oversee scalability planning based on performance trends and forecasted demand. 

Vendor & Partner Management 

• Lead vendor governance for infrastructure delivery partners, including performance management, SLA adherence, and executive-level engagement. 

• Own vendor relationships across managed services and third-party providers, including contract execution, SOWs, and service quality. 

• Challenge vendors on solution quality, cost models, delivery commitments, and innovation. 

Operations Integration & Service Transition 

• Ensure seamless handoff from project delivery to IT Operations, including documentation, support readiness, and operational acceptance. 

• Ensure CMDB, asset management, and ServiceNow processes are followed to maintain accurate infrastructure records. 

• Collaborate with operations teams to improve availability, performance, disaster recovery, and service resiliency. 

Leadership & Talent 

• Build, lead, and develop a high-performing infrastructure delivery organization, fostering accountability, technical excellence, and continuous improvement. 

• Ensure effective people management practices for direct and indirect reports. 

• Serve as a trusted advisor to IT and business leaders, translating business needs into executable infrastructure delivery outcomes. 

Education:  BS in Computer Science or Similar Degree 

Experience:  

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 

• 10+ years of progressive IT experience, with significant leadership experience in infrastructure delivery, operations, or transformation. 

• Proven experience leading complex, multi-vendor infrastructure programs in large enterprise environments. 

• Strong background in infrastructure platforms including networking, cloud, Windows/Linux, storage, backup, endpoint platforms, and monitoring. 

• Demonstrated expertise in vendor performance management, contract negotiation, SLA governance, and executive-level vendor relationships. 

• Experience with financial management, budgeting, forecasting, and investment planning. 

• Strong understanding of ITIL, Agile methodologies, and modern delivery practices. 

• Exceptional communication skills with the ability to influence at all organisational levels. 

• Calm, decisive leadership style with the ability to operate effectively during high-impact incidents or crises. 

Skills and Abilities:   

• Demonstrated success leading enterprise-scale infrastructure transformation programs at the experienced Director level. 

• Experience supporting 24x7, business-critical environments in retail or similarly complex industries. 

• Proven ability to balance technical requirements, risk, and cost to deliver sustainable solutions. 

• Experience leading global or geographically distributed teams. 

• Prior ownership of End User Services and/or large platform implementations 

• Track record of driving standardization, common services, and operational maturity across infrastructure domains. 

• Knowledge of Network administration skills helpful 

• Knowledge of System Security concepts helpful 

• Knowledge of Oracle/SQL DB administration helpful 

• Executive level influence and stakeholder management 

• Program and portfolio covernance