Service Delivery Cordinator

The Service Delivery Coordinator (Kenya) ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with
customer expectations and contract terms and conditions.

 

Job Description

Protect the health and safety of our personnel and the environment. Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars, ensuring the assigned contracts/quotes are fully understood and capitalized upon, Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries . Responsible for scheduling and dispatching of resources in line with job requirements. Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes. Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP…) . Prompt escalation of issues that can impact service delivery, Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash, Project coordination.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you work in the day

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Education Assistance

• Generous Parental Leave

• Mental Health resources, Virtual Therapy Programs

• Dependent and PartnersCare

• Pet Insurance

• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Field Engineer III - PP