About the role

Aplyr's Quick Take

This role is focused on customer service within a manufacturing context, handling order processing, tracking shipments, and addressing delivery issues. It's primarily an individual contributor position that requires interaction with customers and internal teams to ensure timely order fulfillment.

Good fit

Ideal candidates have at least a year of experience in customer service, preferably in a manufacturing or logistics environment. Strong communication skills in English and a proactive approach to problem-solving will help you succeed here.

Worth noting

The role involves a mix of routine tasks and potential process improvement projects, which may appeal to those looking for variety. However, the job may also involve dealing with urgent issues and customer complaints, which could be stressful.

Working at Freudenberg: We will wow your world!

Responsibilities:

Received customer PO(web portal/mail/fax)
Fill all the order and forecast into SAP, and post the EDI information
Urgent delivery information transfer to related person
Tracking and feedback the production
Tracking order issue
Contacted with customer about the delivery issue, and separate the shipment if the stock is not enough
Arrange to daily shipment
Tracking customer OTD
Continues to improve customer OTD and satisfaction
Tracking returnable box in and out
Print label on the customer web portal and scan the customer label
Back up for export customer service
Reconcilation on time
Other improvement project required, for process/flow/layout/equipment/tool/quality/safety

Qualifications:

University Courses
≥1 years of related job experience
Good spoken and written English

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Vibracoustic (Wuxi) Vibration Isolators Co. Ltd.

Aplyr's read

Freudenberg Group is a multifaceted technology leader in sealing and filtration, attracting talent across engineering, customer service, and operations roles.
Synthesized from recent postings & public sources

What's promising

•Freudenberg Group's global presence offers diverse career opportunities in multiple sectors.
•Strong focus on innovation in sealing technologies and specialty lubricants.
•Commitment to sustainability through advanced filtration and nonwoven solutions.

What to watch

•Complex organizational structure may lead to slower decision-making processes.
•Potential for high-pressure environments in manufacturing and production roles.
•Limited public information about employee satisfaction and work-life balance.

Why Freudenberg Group

•Specializes in niche markets like medical and automotive sealing technologies.
•Diverse product portfolio includes nonwovens and specialty lubricants.
•Long-standing reputation in industrial applications and technology innovation.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Freudenberg Group

Freudenberg Group

freudenberg.com

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Freudenberg Group is a global technology company that specializes in sealing technologies, nonwovens, filters, release agents, and specialty lubricants. The company operates in various sectors including automotive, medical, and industrial applications.