Senior Vice President, Operations

About You 

You are a strategic, performance driven leader who has scaled omnichannel brands, has deep experience working with 3PLs, contract manufacturers, and global supply chains. You are energized by building high‑performing teams that balance creativity with operational rigor.   You excel at tackling problems, driving continuous improvement and working cross functionally to fuel growth.

About The Role

The SVP, Operations leads the company’s Operations function, driving the development and execution of the operational strategy to deliver strong performance and scalable growth. This role oversees Goop’s end‑to‑end supply chain, production, fulfillment, logistics, and overall operational performance across verticals. This role may also have initial oversight over the company’s product development function on an interim basis. Key responsibilities include shaping and executing the operational strategy, managing supply chain execution, driving efficient fulfillment across all channels, and owning COGS and ops-driven financial results.

Responsibilities include:

Operations Leadership

• Build and execute a long‑term operational strategy that aligns with company growth goals, supports new product launches, and enables efficient omnichannel distribution
• Build, lead and mentor a high-performing team
• Establish a culture of accountability, excellence, and continuous improvement

Supply Chain & Production

• Oversee all sourcing, procurement, and production activities with co‑manufacturers & suppliers, ensuring quality, performance, and on‑time delivery.
• Own supplier strategy, negotiation, and relationships, including risk mitigation and contingency planning.
• Pursue continuous margin improvement opportunities, lead time reduction and quality improvement initiatives
• Ensure compliance with product safety, quality, and regulatory guidelines

Logistics & Fulfillment

• Manage all aspects of 3PL partnerships, including contract negotiation, SLA adherence, KPI reporting, cost management and continuous improvement initiatives
• Ensure world‑class fulfillment and customer experience across DTC, wholesale, and retail distribution channels
• Oversee inbound and outbound logistics, including freight, customs, and transportation carrier performance
• Optimize transportation costs, delivery speed, and service levels.

Cross-Functional Collaboration

• Work closely with the executive team to support operational readiness for company milestones and revenue goals.
• Collaborate with cross-functional counterparts to enable seamless launch of new products
• Support the enterprise-wide performance and optimization of Goop’s ERP by partnering on system & process optimization, troubleshooting and training & documentation in collaboration with the Finance and Technology teams

Financial Performance

• Drive financial performance by managing P&L, cost-reduction initiatives, and operational KPIs
• Own COGS management, driving initiatives that improve margin while maintaining quality and brand experience
• Partner with Finance to develop accurate forecasts, budgets, demand planning models, and inventory strategies

Qualifications & Experience