Room Attendant

The primary role of the Room Attendant is to maintain a clean, sanitary, comfortable environment for hotel guests. This includes cleaning guest rooms, replenishing amenities, and reporting maintenance issues.  

DUTIES & RESPONSIBILITIES:

• Respond to all guest inquiries promptly.

• Service an assigned number of guest rooms in the time allotted.

• Follow all room cleaning procedures.

• Maintain a clean, neat, and well-stocked supply cart.

• Check all equipment before and after use to ensure good working conditions.

• Remove In-Room Dining tables and trays from guest rooms.

• Follow all safety procedures when using chemicals.

• Dispose of all trash properly.

• Handle all dirty linen.

• Maintain confidentiality and security of all guests and general hotel information.

• Assist in other areas as needed.

REQUIRED SKILLS & EXPERIENCE:

• Knowledge of front and back-of-house operations

• Works well under pressure, multitasking, and is a team player.

• Extreme attention to detail in all areas, organizational skills, and strategic thinking.

• Excellent communication skills – oral and written.

• Excellent guest service skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.