About the role

Aplyr's Quick Take

This role is about leading workforce management for customer care and recoveries at Tala. You'll be responsible for staffing, monitoring operations, and providing insights to improve efficiency. It's primarily an individual contributor role with some mentoring responsibilities.

Good fit

Ideal candidates have a strong background in workforce management, preferably in customer service or operations, with several years of experience. A data-driven mindset and ability to work independently in a remote environment will help you thrive.

Worth noting

Tala is a well-funded fintech company focused on expanding credit access globally, which could offer significant growth opportunities. The remote-first culture may appeal to those looking for flexibility, but be prepared for a fast-paced environment.

About Tala

Tala is AI-native credit infrastructure for the global majority, combining proprietary risk intelligence with an expanding network of capital and distribution partners to power credit access at scale. Backed by more than $500 million in funding, Tala has distributed more than $7 billion in capital to more than 13 million customers across Africa, Latin America, and Asia—building one of the most robust datasets on thin-file borrowers anywhere in the world. Our mission is simple yet bold: to unleash the economic power of the global majority. We are looking for daring, data-driven leaders passionate about building the trust and credit infrastructure for the global majority.

Our pioneering work and proven impact have earned us consistent recognition, including being named to:

CNBC’s Disruptor 50 for five years.

CNBC’s World's Top Fintech Companies for two consecutive years.

Forbes’ Fintech 50 list for nine consecutive years.

Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success.

Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

About the Role

The Senior Shared Services Lead will drive operational excellence and strategic workforce management for Shared Services, overseeing Customer Care and Recoveries operations. This role ensures optimal staffing, real-time monitoring, and actionable insights to support quick business decisions. The Senior Lead will mentor WFM specialists, optimize intraday reporting, and implement disciplined metrics and processes across multiple teams.

Skills & Tags

rust ai data

Aplyr's read

Tala is a fintech innovator empowering underserved markets with mobile credit solutions, attracting professionals passionate about financial inclusion and emerging market growth.
Synthesized from recent postings & public sources

What's promising

•Tala's focus on emerging markets offers unique growth opportunities.
•The company prioritizes financial inclusion, addressing a significant global need.
•Tala's mobile-first approach aligns with increasing smartphone penetration in target regions.

What to watch

•Tala operates in highly regulated financial environments, posing compliance challenges.
•The company's success is closely tied to volatile emerging market economies.
•Competition from local and global fintech firms is intensifying.

Why Tala

•Tala leverages mobile technology to reach underserved populations effectively.
•The company combines data science with human insights for credit assessment.
•Tala's mission-driven culture attracts talent committed to social impact.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Tala

Tala

tala.co

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Tala is a financial technology company that provides mobile-based financial services, primarily focusing on providing credit to underserved populations in emerging markets.