About the role

Student IT Help Desk Technician
The School of Education and Human Development (EHD) at the University of Virginia seeks a Student IT Help Desk Technician to provide frontline technical support to faculty and staff, up to 25 hours per week.

This position is for summer 2026 but may continue in the fall based on performance and availability.

Key Responsibilities:

Provide first-tier technical support for hardware, software, connectivity, and printing issues in a timely and professional manner
Triage, document, and escalate support requests using the ticketing system (walk-ins, phone, email, and automated requests)
Assist with system setup, upgrades, and deployments across Windows, macOS, and mobile devices
Support printer operations, including paper restocking and toner replacement
Perform routine maintenance tasks such as cardboard recycling and workspace upkeep
Conduct weekly preventative checks of classrooms and conference room AV systems
Manage and maintain loaner hardware inventory for faculty and staff
Assist users with common access needs, including digital certificate installation

Qualifications:

Strong problem-solving and communication skills
Basic knowledge of Windows, macOS, and mobile platforms
Ability to manage multiple tasks and provide excellent customer service

Resume required; cover letter optional.

MINIMUM REQUIREMENTS

Education: Current UVA student eligible for student employment
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.

Aplyr's read

The University of Virginia offers a blend of rigorous academics and public service, attracting students and staff committed to impactful education and community involvement.
Synthesized from recent postings & public sources

What's promising

•Strong emphasis on public service and community engagement enhances educational experience.
•Diverse student wage roles provide flexible employment opportunities for students.
•Renowned for its historic campus and strong academic reputation.

What to watch

•Limited public information about career advancement opportunities for non-academic staff.
•High competition for student positions may limit job availability.
•Some roles are temporary or seasonal, affecting job stability.

Why University of Virginia

•Founded by Thomas Jefferson, offering a unique historical perspective.
•Charlottesville location provides a picturesque setting with rich cultural heritage.
•Commitment to public service is deeply embedded in its institutional mission.

Aplyr’s read is generated by AI from public sources. Was it useful?

About University of Virginia

University of Virginia

virginia.edu

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The University of Virginia is a public research university located in Charlottesville, Virginia. Founded by Thomas Jefferson in 1819, it is known for its rigorous academic programs and commitment to public service.