About the role
Position:
Customer Success Manager Microsoft with GermanJob Description:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion), provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions.
As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft
About the Role
In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations.
Your Responsibilities
• Review and validation of ArrowSphere orders (multi-vendor)
• Error analysis, ticket creation, and coordination with account management
• Validation of bill feeds and invoicing data
• Proactive management of vendor renewals
• Partner support (ArrowSphere, invoices, credit notes)
• Escalation management
• Independent work in the Microsoft Partner Center portal to manage partner and customer information
• Close collaboration with Inside Sales and Operations teams
• Salesforce queue management
• Microsoft tenant transfer monitoring
• Management of ArrowSphere user registrations
Your Profile
• Experience in customer service, inside sales, or IT business in general
• Structured and detail-oriented working style
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic understanding of cloud technologies (IaaS, PaaS, SaaS)
• Fluent English & German speaking
What is in it For You?
- Full Permanent contract,
- Social advantage: CNSS, CIMR, Health insurance.
- Very good working atmosphere in a team of passionate collaborators.
- Work culture where you can make an impact.
- Dynamic environment with a friendly work atmosphere.
- Interesting career development opportunities in a quickly growing environment.
- Working within an international organization, recognized worldwide in its sector.
#LI-HL1
Do you see yourself as our future colleague? If yes – send us your application.
PLEASE ATTACH YOUR RESUME IN ENGLISH
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
SalesAplyr's read
Arrow Electronics is a key player in technology solutions, employing a diverse workforce from engineers to sales professionals to drive innovation in electronics distribution.
What's promising
- •Strong global presence with operations in over 80 countries, offering vast career opportunities.
- •Diverse role offerings from engineering to sales, catering to various career paths.
- •Focus on cutting-edge technology solutions, keeping employees at the forefront of industry advancements.
What to watch
- •Highly competitive industry may lead to pressure on margins and job security.
- •Complex organizational structure could lead to bureaucratic challenges.
- •Rapid technological changes require constant skill updates, potentially increasing employee stress.
Why Arrow Electronics
- •Specializes in both electronic components and enterprise computing solutions, offering a broad industry scope.
- •Strong emphasis on innovation, reflected in diverse engineering and technical roles.
- •Global distribution network provides employees with international exposure and opportunities.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Arrow Electronics
Arrow Electronics is a global provider of technology solutions, including electronic components and enterprise computing solutions.
