About the role

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.
Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues.
Giving detailed explanations of services.

Your expertise

Minimum 1 year of customer experience in the local market
Previous customer service experience is a plus.
Native Arabic speaker.
Holds a university degree
Fluency in English Language, B2 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers’ issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Skills & Tags

ai data

Aplyr's read

Tamara is a dynamic fintech company revolutionizing consumer purchasing with BNPL solutions, attracting talent in engineering, compliance, and customer care.
Synthesized from recent postings & public sources

What's promising

•Tamara offers innovative BNPL solutions that appeal to modern consumers seeking flexible payment options.
•The company is expanding rapidly, hiring diverse roles across engineering, product management, and customer care.
•Tamara's Builders Program focuses on developing Emirati talent, showing commitment to local workforce development.

What to watch

•The BNPL market is highly competitive, with major players like Klarna and Afterpay dominating.
•Regulatory scrutiny on BNPL services is increasing, posing potential compliance challenges.
•Tamara's growth strategy heavily relies on the Middle Eastern market, which may limit global expansion.

Why Tamara

•Tamara emphasizes local talent development through its Builders Program, particularly for Emirati nationals.
•The company integrates cultural nuances into its UX design, offering tailored experiences for Arabic-speaking users.
•Tamara's focus on both voice and non-voice customer care roles highlights its commitment to comprehensive customer support.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Tamara

Tamara

tamara.co

View company

Tamara is a financial technology company that provides buy now, pay later (BNPL) solutions, enabling consumers to make purchases and pay for them in installments.