About the role

Aplyr's Quick Take

This role is for a Customer Service Representative focused on intermodal operations in logistics. You'll manage work orders, track shipments, and coordinate communication between customers and dispatch teams. It's an individual contributor role that requires attention to detail and the ability to work in a fast-paced environment.

Good fit

Ideal candidates are organized, detail-oriented, and thrive under pressure. Previous experience in customer service or logistics is beneficial, but a strong desire to learn and grow in the industry is key.

Worth noting

The job emphasizes growth opportunities within the company, which could be appealing for those looking to advance in logistics. However, the posting lacks specifics on salary and benefits, which could be a concern for some applicants.

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Logistics Holdings is a multi-billion dollar logistics provider. We have been in the industry for over 90 years and are proud of our awards and affiliations with industry leaders. Universal celebrates our employees who have company pride and the drive to succeed. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do. Come join the team that made it possible for us to be named Great Supply Chain Partner 2020, Top 50 Logistics Company 2020, Top 100 For-Hire Carrier 2020, and General Motors Carrier of the Year for 2021! Learn more at: www.universallogistics.com

About the Role

We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to support daily intermodal operations. This role involves managing work orders, tracking rail and port activity, coordinating appointments, and serving as the main communication link between customers, dispatch teams, and carriers. This position is ideal for someone who thrives in a fast‑paced environment, is highly organized, and wants to grow within a leading logistics provider.

Key Responsibilities:

Work Order Management

Enter import, export, and reposition work orders into our Filemaker system.
Update statuses, including PN and APT milestones.
Verify order details such as rates, accessorial fees, and storage charges.
Schedule pre-pulls and coordinate appointment times with dispatch.
Accept freight loads and update customer websites and portals.

Container Tracking + Rail & Port Coordination

Trace container locations across major rail networks (CN, CSX, NS, CP, KCS, BNSF, UP).
Monitor vessel arrivals and grounding status using port websites.
Update last free day (LFD), earliest return date (ERD), and other time-sensitive data.

Customer Communication

Follow up on deliveries, cut-off times, and container availability.
Coordinate pick-up numbers, loading times, and delivery schedules with shippers and consignees.
Provide accurate and timely updates throughout the shipment lifecycle.

Quoting & Rates

Generate customer and carrier quotes, including fuel, chassis, detention, and other accessorial charges.
Verify freight legality, including weight and Hazmat considerations.

Problem Solving

Analyze and resolve customer or shipment issues proactively.
Work closely with dispatch, terminal operations, and field teams to ensure smooth service execution.

What We’re Looking For

Strong communication skills
Computer proficiency and ability to learn new systems (Filemaker experience a plus)
High attention to detail and ability to multitask
Problem-solving mindset and customer-first attitude
Logistics or transportation experience helpful, but we’re willing to train!

Why Join Universal?

Career growth with a respected, established logistics leader
A team-oriented environment with hands-on training
Opportunity to be part of an award‑winning industry leader with nearly a century of excellence

Aplyr's read

Universal Logistics is a key player in logistics and transportation, attracting professionals in operations, engineering, and driving roles.
Synthesized from recent postings & public sources

What's promising

•Universal Logistics offers diverse career paths in logistics and transportation.
•The company provides comprehensive supply chain solutions, enhancing career growth.
•Strong focus on operations and engineering roles supports skill development.

What to watch

•The logistics industry is highly competitive, impacting job security.
•Demanding work schedules may affect work-life balance for drivers.
•Limited public information about company culture and employee satisfaction.

Why Universal Logistics

•Universal Logistics integrates a wide range of supply chain solutions.
•The company hires for specialized roles like industrial engineering and IT coordination.
•Focus on both operational and strategic logistics roles sets it apart.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Universal Logistics

Universal Logistics

universallogistics.com

View company

Universal Logistics Holdings, Inc. is a leading provider of logistics and transportation services, offering a comprehensive range of supply chain solutions.