Senior Solutions Architect

Our Professional Services team is looking for a Senior Solutions Architect to lead high-visibility, high-complexity software implementations for our customers. As a Senior Solutions Architect, you will leverage your in-depth experience and knowledge of Enterprise Resource Planning (ERP) solutions to design and deliver holistic solutions that align with our customers’ business objectives and drive measurable outcomes.

You will partner closely with customers, internal stakeholders, and cross-functional teams to define solution strategy, guide large-scale implementations from discovery through deployment, and serve as a subject matter expert across Unanet’s ERP portfolio.

What You’ll Do

• Provide functional and technical expertise in the pre-sales process by translating business requirements, advising on best practices, and identifying solution opportunities across multiple product lines.
• Learn and analyze customers’ business, functional, and operating requirements and serve as a subject matter expert in designing high-impact, holistic solutions, including third-party integrations.
• Translate customer requirements into product configuration, standards, and repeatable implementation approaches.
• Provide oversight and execution from discovery through solution design, ensuring large-scale implementations are positioned for successful delivery and adoption.
• Offer ongoing support and guidance during deployment phases, partnering with Consulting and Customer Success to drive high-quality outcomes.
• Analyze and manage complex escalations, coordinating the right internal resources to resolve issues and protect customer relationships.
• Draft custom reports and tailor configurations or solutions to meet specific customer needs.
• Identify and drive expansion and adoption opportunities for Unanet’s product offerings within existing accounts.
• Participate in project planning and proactively manage executive-level customer, partner, and stakeholder relationships.
• Provide mentorship and support to other members of the implementation team, sharing best practices and implementation expertise.

Your First 90 Days

In your first 30 days, you will:

• Attend New Hire Orientation and meet key team members across Professional Services and other departments.
• Review pre-recorded Unanet feature videos, with targeted focus on obtaining certifications in each functional practice area (e.g., A/P, A/R, GL, Project Management, etc.).
• Complete the first four (4) weeks of your onboarding plan, including topic-based product, process, and practice training alongside hands-on learning opportunities.
• Begin working with your Consultant mentor, shadowing implementation calls and actively participating in Q&A sessions.
• Prepare for and participate in weekly 1:1 sessions with your manager to align on expectations, priorities, and progress.
• Start building internal relationships within your immediate team and the broader Professional Services organization.

In your first 60 days, you will:

• Continue to shadow implementations while progressing through your defined 12-week onboarding plan.
• Attend all available training sessions and webinars to deepen your product and domain expertise.
• Partner with your manager and mentor to define a plan for your first feature(s) or functional areas to begin leading in implementations.
• Attain all assigned LMS certifications, demonstrating competency across core Unanet practice areas.

In your first 90 days, you will:

• Continue to shadow implementations as needed while working through the defined training plan to close remaining knowledge gaps.
• Lead all or selected portions of client implementations, taking ownership of discovery, configuration, or solution design workstreams as appropriate.
• Achieve an initial 30% billable utilization target, demonstrating your ability to contribute meaningfully to customer projects.

Who You Are

• 5+ years’ experience in multi-phase ERP implementations, ideally in complex, enterprise environments.
• 5+ years’ consulting experience or experience leading consultants, with a demonstrable track record of meeting realization and utilization targets.

• Skills & Tags

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