About the role

Aplyr's Quick Take

This role is for a Field Service Engineer focused on process control systems and automation technology. You'll be providing technical support, performing maintenance, and troubleshooting issues at customer sites. It's primarily an individual contributor role with a strong emphasis on customer interaction and technical problem-solving.

Good fit

Ideal candidates have at least 2 years of experience in automation technology and a relevant technical degree. You should be comfortable working independently, have strong problem-solving skills, and enjoy direct customer engagement.

Worth noting

The position requires significant travel to customer sites, which may not suit everyone. There's also an emphasis on building customer relationships, so strong interpersonal skills are crucial.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Site Manager

Key responsibilities

As a Service Engineer, you will support the common ABB process control systems (800xA, Freelance, AC800M, Melody) at our customers sites according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.

In this role, you will be responsible for providing routine maintenance and on-site or remote technical support.

You will be mainly accountable for:

Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
Provision of on-site or remote technical support in the event of process control system/automation malfunctions
Enhancement and modernization of existing process control systems
Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines
Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions
Actively participate in automation projects from installation of the process control system to programming and commissioning of the process control system at the customer site
Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future
Identifying opportunities to develop new service applications, equipment and methods

Qualifications for the role

Degree in technical studies with focus on automation technology / electrical engineering or degree as technician
Professional experience (2+ years) in the field of automation technology
Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of insert specific product and industry/sector
Good IT knowledge with Windows operating systems, PC hardware, network technology as well as cybersecurity
Ability to travel to domestic sites, a valid driving licence, and a willingness to provide an on-call service
Collaborative and solution-oriented work style as well as strong communication skills
Fluency in German and good written and spoken English

Benefits

Company pension plan
Employee assistance program
Family care leave
Learning and professional development opportunities
ABB children's holiday home

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

+49 (0) 621 381 3500

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Aplyr's read

ABB blends cutting-edge robotics and automation with a commitment to sustainability, attracting tech-driven professionals eager to shape the future of industry.
Synthesized from recent postings & public sources

What's promising

•ABB is a leader in industrial automation, offering robust career growth in a future-focused sector.
•The company's commitment to sustainability aligns with global environmental priorities, appealing to eco-conscious professionals.
•ABB's diverse roles, from engineering to legal services, provide varied career paths.

What to watch

•The complexity of ABB's global operations may lead to bureaucratic challenges.
•Frequent restructuring can create uncertainty about job stability.
•Limited public information about work-life balance at ABB.

Why ABB

•ABB's integration of robotics with electrification is a key differentiator in industrial innovation.
•The company's global presence offers international career opportunities and exposure.
•ABB's focus on sustainable solutions differentiates it from traditional industrial firms.

Aplyr’s read is generated by AI from public sources. Was it useful?

About ABB

ABB

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ABB is a global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The company operates in robotics, automation, and electrification.