Workday Business Systems Analyst

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

We’re looking for a Workday HRIS Business Systems Analyst to support and optimize Workday across our People & Culture organization. This role partners closely with HR, IT, and external vendors to deliver day-to-day system support, drive enhancements, and ensure Workday continues to meet evolving business needs.

Reporting to the Senior HRIS Program Manager, this position is ideal for someone who enjoys solving problems, working cross-functionally, and improving HR processes through technology.

Location: Remote within the United States

Hybrid work schedule (2-3 days a week) required if located within 50 miles of our Denver, CO office.

Responsibilities

• Serve as first-level escalation during U.S. business hours for Workday issues when the Managed Service Provider is unavailable or outside of scope.

• Provide hands-on configuration and troubleshooting support, including basic programming/configuration updates as needed.

• Extract and organize data from Zayo’s ticketing platforms, enriching, when necessary, to be used for insights and trends. 

• Gather and document business requirements and translate them into functional specifications.

• Knowledge of Workday reporting, business processes, security, and integrations.

• Partner with internal teams and vendors on configuration, development, testing, and deployments.

• Provide day-to-day Workday support to end users and clearly communicate issue resolution.

• Articulate issues for escalation.

• Identify opportunities to streamline processes and increase efficiency using Workday capabilities.

• Support high-volume periods such as open enrollment, performance cycles, and annual HR initiatives.

• Collaborate on cross-functional projects across HR, Payroll, Benefits, Talent, and IT.

Qualifications

• Minimum of five years of experience as a HRIS Business Systems Analyst or similar role required.

• Five years of hands-on Workday experience with strong knowledge of system functionality across multiple modules required.

• Experience with complex integrations using Workday Studio required.

• Proven experience as Workday POC handling first level escalations required.

• Bachelor’s degree in a related field.

• Experience supporting cloud-based / SaaS platforms.

• Strong analytical, problem-solving, and organizational skills.

• Ability to communicate technical concepts to non-technical stakeholders.

• Proven ability to manage multiple priorities in a fast-paced environment.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.