CMDB Platform and ITIL Process Governance Administrator

Core Responsibilities

CMDB Data Stewardship & Governance

• Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
• Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
• Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
• Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

Platform & Process Collaboration

• Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
• Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

Metrics & Reporting

• Develop and maintain data quality metrics, dashboards, and reporting frameworks
• Prepare governance insights and reporting for leadership, audit, and compliance discussions

AI Platform & Process Governance

• Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use

• Define and document AI governance guardrails, including approved datasets, controls, and escalation paths

• Assist in translating AI governance requirements into process controls and certification checkpoints

• Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

Qualifications

• Minimum of five years related work experience, with at least one year of IT service management experience.

• Undergraduate degree or equivalent combination of training and experience.

• ITIL Foundation Certification

• Experience in IT systems, CMDB, data administration, or governance environments

• Data normalization experience and ability to maintain high-quality structured data

• Data governance experience, including policies, standards, and controls

• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment

• Understanding of ITIL processes and service management concepts

• Experience or exposure to cloud platforms (AWS, Azure, or similar)

• Strong communication and collaboration skills across technical and business stakeholders

Preferred

• Hands-on experience with ServiceNow (CMDB, ITSM modules)

• ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year

• Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)

• Knowledge of CMDB governance, certification campaigns, and audit readiness practices

• Experience with reporting, dashboards, or data analytics tools

• Exposure to AI governance, AIOps, or automated service management processes

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.