Store Manager - Perry Ellis

ABOUT THE BRAND:

Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis’ passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product.

 

SUMMARY:

A store manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. The store manager is responsible for directing  all activity required to achieve or exceed goals, including sales and profit objectives, customer service, human resources (as it relates to development and retention of the team) payroll and operating expenses, loss prevention, and merchandise presentation. 

 

RESPONSIBILITIES: 

Customer Experience 

Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer complaints or needs. 

• Achieves excellent scores on secret shopper reports.
• Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.

 Revenue Generation Responsibilities 

• Shares vision and plans execution store strategy in alignment with corporate and district initiatives.
• Achieves store financial objectives in the areas of sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
• Educating the store team on reports, analysis of business trends and inventory opportunities.
• Analyze business reports consistently and develop strategies to maximize financial performance.

Operational Responsibilities

• Prioritizes workflow through successful planning and time management.
• Maintains appropriate staffing levels based on business trends and payroll guidelines.
• Understands and complies with all company policies, procedures and operations.
• Responsible for maintenance of the physical appearance and cleanliness of the store.
• Recognizes problems, analyzes causes, and generates alternatives and solutions.
• Maintains compliance of all company assigned training.
• Demonstrates ability to convey company expectations.
• Responsible for the protection of the Company assets  (Inventory, Cash, Store fixturing and all other company property).
• Communicates all loss prevention occurrences to the District Manager, Market Manager when applicable and Loss Prevention Manager.
• Practices excellent customer service at all times in order to prevent possible theft.
• Reviews and audits store processes, transactions and paperwork to ensure compliance with company policies and procedures.
• Supervises, leads, and motivates staff members.

 Visual, Brand And Product Management 

• Ensures execution of all pricing strategies to achieve gross margin.
• Ensures the store is merchandised according to visual guidelines, understands and holds teams accountable to the company visual standards.
• Communicates store inventory opportunities to the District Manager or Market Manager when applicable.
• Ensures and participates in timely planning and execution of the store planograms.