About the role
Company Introduction
We are one of the fastest growing, most innovative companies in the world. Powered by an outstanding end-to-end e-commerce and logistics network, we are the 5th largest US tech IPO of all time with a fanatical culture of customer centricity, and a track record of world leading innovation.
Coupang has broken traditional e-commerce tradeoffs, bringing customers lightning-fast delivery on millions of items at the lowest prices. With offices around the world including the US, China and Korea, Coupang is where talented entrepreneurs can seize new opportunities and take the initiative.
The Role overview :
The Sr. UX Researcher will be a core member of the Taiwan UX leadership team, responsible for managing the research required to conceive and deliver a best-in-class customer experience. S/he will be expected to plan innovative research programs and employ the latest research methodologies to analyze customer behavior to derive actionable insights for product innovation.
What you'll do :
• Develop and own the overall qual/quan research strategy and roadmap.
• Employ the latest research methodologies to improve research quality and reliability.
• Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments).
Basic Qualifications :
• Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model; background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, etc. or experience/skill set that will match the qualification.
• Closely partner with the Design and Product owners to develop strategy and rationale for features.
• Collaborate with diverse teams in a dynamic, rapid growth environment.
Preferred Qualifications :
• Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively.
• Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus.
• Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience.
• Excellent written and verbal communication skills in English
Aplyr's read
Coupang is a leading South Korean e-commerce company known for its rapid delivery service and innovative technology. It attracts tech-savvy professionals and logistics experts.
What's promising
- •Coupang's Rocket Delivery service sets a high standard for fast, reliable e-commerce delivery.
- •The company invests heavily in AI and machine learning, enhancing operational efficiency.
- •Coupang's global expansion offers diverse career opportunities across various regions.
What to watch
- •Coupang faces intense competition from other major e-commerce platforms in Asia.
- •The company has been scrutinized for its workplace culture and employee treatment.
- •Coupang's rapid growth could lead to operational challenges and scalability issues.
Why Coupang
- •Coupang's end-to-end logistics network is a key differentiator in the e-commerce space.
- •The company's focus on technology-driven solutions enhances customer experience and operational efficiency.
- •Coupang's commitment to innovation is evident in its diverse tech roles and projects.
Aplyr’s read is generated by AI from public sources. Was it useful?
