Office Assistant - Patient Financial Services ​

Shift:

First Shift (United States of America)

Office Assistant - Patient Financial Services

Nebraska Medicine is currently accepting applications for a talented individual to join our team as an Office Assistant. This role is ideal for someone who possesses strong organizational skills and a commitment to providing excellent administrative support. They will be working at our East Campus Corporate Pavillion located at 33rd and Farnam.

The Operations Office Assistant is a flexible role involving various responsibilities. They manage correspondence and mailing for the Operations Team, which includes sorting and mailing paper claims, mailing refunds, pulling and mailing documents from Work from Home folders, and distributing correspondence and returned mail to team members. High-priority tasks involve efficient handling of BCBS Letters and mailing claims. This role requires adaptability and versatility in performing these tasks as needed.

If you have any questions about the application process for the Office Assistant role, please feel free to reach out to our recruiter, Jana Whitmarsh, jwhitmarsh@nebraskamed.com 

Details:

• Full-time, benefit eligible

• 8-hour shift, flexible start time ending no later than 5:30

• Eligible for Benefits

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Office Assistant

Serve as receptionist for assigned department(s) for internal and external customers. Provide clerical and general office support for departmental operations. Support external customers, such as patients and their families, as primary responsibility. Support department or office as secondary responsibility.

Required Qualifications: Office Assistant
• High school education or equivalent required.
• Proficient with computers to include keyboarding, basic navigation and use of email applications required.
• Ability to communicate effectively both in verbal and written form required.
• Ability to multi-task required.
• Ability to deal with difficult or challenging customer interactions and escalate to management as appropriate required.
• Ability to work with multi-line phone system required.
• Ability to communicate effectively during escalated situations required.

Preferred Qualifications: Office Assistant
• Prior experience working with customers or patients preferred.
• Experience with Telecommunication system, ComputerLog books, and schedules preferred.
• Experience with general office materials/equipment preferred.