Head of Business Operations

We’re looking for a Head of Business Operations who thrives at the intersection of strategy and execution within Navan’s Growth group, reporting to the VP of Business Operations and Strategy. In this role, you’ll lead and develop the Business Operations team while serving as the connective tissue across the organization.
You’ll turn priorities into an operating rhythm, align cross-functional teams, and ensure the business is always working off the same source of truth. You’ll own group-wide dashboards, drive cross-group initiatives, and build the operational frameworks that help teams move faster and stay aligned.

What you’ll do

Group Operating Rhythm

• Build and own cross-functional dashboards that reflect business health, priorities, and progress
• Define and run the operating cadence: weekly reviews, monthly planning, quarterly goals
• Ensure leadership and teams are aligned on what matters now and what’s next

Cross-Functional Execution

• Lead and coordinate cross-group initiatives across Product, R&D, Marketing, Sales and Ops
• Translate strategic goals into clear execution plans, milestones, and owners
• Identify dependencies, risks, and bottlenecks early and drive resolution

• Manage complex, multi-team workstreams including launches, integrations and special programs.

Operational Excellence

• Data and decision support -Partner with data, finance, and product to define the right KPIs and success metrics
• Maintain a single source of truth for performance tracking
• Improve how teams work together by simplifying workflows and clarifying ownership
• Support leadership with prep for exec reviews, and key decision forums
• Act as a force multiplier for leadership by keeping execution tight and focused
• Create lightweight processes that scale without slowing teams down
  
  

What we’re looking for

• Management experience and the ability to lead, coach, and develop high-performing teams
• 5+ years in Business Operations, Strategy & Ops, Program Management, or similar roles
• Experience working in a tech environment supporting both B2B and B2C products
• Proven ability to lead cross-functional initiatives without direct authority
• Strong analytical skills and comfort working with dashboards, metrics, and KPIs
• Excellent communication skills, you can align execs and operators alike
  
  
• Highly organized, structured thinker who can operate in ambiguity
  Bias to action with strong follow-through
  
  

Nice to have

• Experience partnering closely with Product and Engineering teams
• Background in high-growth startups or scale-ups
• Experience supporting leadership or C-level stakeholders
  
  

Why this role matters

This role is critical to how we scale. You’ll help the group stay focused, aligned, and execution-driven as we grow. If you enjoy being at the center of the action and making complex organizations run smoothly, this role is for you.