Director of Driver Services

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Director I (NS)

Position Number

60030264

Grade

NC22

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This is an anticipated vacancy – This is an Exempt Policy Making Position
Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

**The Position is located at the DMV Headquarters**

The Director of Driver Services serves on the NCDMV senior leadership team and provides strategic and operational leadership for the statewide Driver Services program during a period of significant transformation into a high-performing, technology-enabled, and employee-centered organization. The position is responsible for executing key components of the NCDMV Strategic Plan by modernizing service delivery, ensuring regulatory and data integrity, and leading a customer-focused, empowered workforce. This role oversees the delivery of driver licensing and identity credentialing services across more than 115 Driver License Offices, digital platforms, and self-service channels, ensuring consistent, efficient, and accessible service statewide.

The Director establishes program direction, policies, and performance standards; ensures compliance with State and Federal laws; and manages the fiscal, personnel, and operational functions of the program. The position serves as the principal advisor on Driver Services operations and as the primary liaison to executive leadership, legislative stakeholders, and external partners, ensuring alignment with departmental priorities, data-driven decision making, and continuous improvement to enhance customer experience, workforce effectiveness, and overall operational excellence.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range:  NC22/Salary Range-$75,925 - $148,054

Management prefers applicants with the following:

• Considerable knowledge of management principles, process improvement, and quality management.
• Experience with customer-focused service delivery, with proven ability to design and improve customer experience strategies across in-person and digital channels.
• Demonstrated ability to create and sustain a collaborative, inclusive work environment that empowers employees.
• Demonstrated ability to prioritize and manage multiple assignments in a fast-paced environment.
• Experience communicating both verbally and written to convey complex information to diverse audiences.
• Demonstrated ability to commit to professionalism, accountability, and data-driven decision-making.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of program experience in the area of assignment, including two years of managerial experience in the public or private sectors involving significant decision-making authority in the planning, organizing and directing of operations in the areas of the assigned program(s); or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Andriette Dana Clifton

Email:

DOT-WorkdayJobRecruitment@ncdot.gov