Technology Solution Analyst

Job Title

Technology Solution Analyst

Job Description Summary

Job Description

The GOS Global Technology Service group, is a team of dedicated IT consultants, project managers and business analysts that support our client technology solutions through best-in-class software systems utilizing a service delivery model to deliver value within a clear, consistent and measurable framework. Additionally, we provide assessment, technology roadmap, transition and integration services as well as a continuous improvement-based support model to ensure an ongoing technology investment for the duration of our client relationships.

In support of Global Occupier Services, our team also provides business development support including solution definition, pricing, technology demonstration and delivery for Strategy and Portfolio Administration Services, Transaction & Project Management Transaction, Facilities (IFM), Space & Occupancy, and Financial Management.

 

Qualifications (education) required for filling the position:

•BSC in Economics, Business Informatics, Any Engineering

Foreign language skills required for filling the position:

•English

 

Required skills for filling the position:

•Ability to plan and prioritize activities

•Ability to retain a strong focus on delivering results to high standards despite constraints orsetbacks

•Ability to use different resources to ensure delivery

•Systematic thinking

•Good communicational skill both verbal and written

•Good understanding of both business and IT problems

•Project management skillset

•SQL knowledge

•Good understanding of APIs and interfaces

•Working knowledge of ITIL

•Good understandting of IT and Business standards (SOC1, SOC2, SOX)

•Proficient in Microsoft Office (especially Excel and PowerBI)

 

Responsibilities of the job-holder:

•Client Support Service - provide client support and advisory services

•BAU system support – provide system support on various applications for internal andexternal clients

•System Transition Management – carry out the technology components of new clientonboarding to include such items as business requirements specification, data mapping,system configuration, client training, UAT etc.

• Project services - Carry out technology project related activities to include such items as requirements capture, system specification, process design, change management routines

• Collateral development - Supporting the sales activities as directed by the team lead or account leads. Setting up demo sites, demo scripts, canned videos and other such items as the need arises

• Vendor management – Working with 3rd party vendors to deliver projects, BAU support and development.

 

Regular tasks:

• System configuration

• Change management

• Operational support

• Testing

• Vendor management

• Report development

• Data analysis

• Data migration

• Report design and building

• System design

• Process design (both IT and business processes)

• System presentations and trainings (for internal and external users as well)

 

 

 

INCO: “Cushman & Wakefield”