Develop and improve systems and processes: Maintain and continuously improve the Quality and HSE Management System, ensuring alignment with global standards and customer requirements.

Warranty and customer contract management: Collaborate with the Sales team to analyze customer contracts, warranty requirements, and risks, as well as negotiate customer letters to mitigate such risks.

KPI and quality performance management: Define, monitor, and improve key performance indicators, developing action plans to ensure objectives are achieved.

Customer claim resolution and root cause analysis: Implement and maintain the claim management process, leading return analyses and corrective actions in collaboration with Engineering and Operations.

Audits and continuous improvement initiatives: Coordinate internal, external, and customer audits, participate in corporate Quality and HSE initiatives, and follow up on improvement action plans.

Quality and HSE training and standardization: Ensure delivery of required Quality and HSE training across the site and contribute to the development and implementation of corporate standards and guidelines.