Administrator, Assistant Relationship Manager

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Purpose of the Job

• Provide communication support to JCD members in Japanese including but not limited to the KYC process, credit related matters and any transactions that require interaction with Head Office.
• Actively participate in explaining the onboarding requirements for new and prospective customers.
• Support JCD members in the daily transactions.

Primary Responsibilities

Strategic           

• Based on branch goals, develop and discuss customer strategy, targets, including KPIs for the year with the TH and DH
• Support the newly set up company in the Philippines for account opening and other banking products.

Financial

• Responsible for negotiation of rates and fees also ensuring required margins are applied to relevant transactions
• Negotiates with clients the terms and conditions of banking transactions

Customer

• Ensure a strong and effective communication with customers to understand their needs and requirements, especially those customers who prefer to communicate in Japanese Language. 
• Conducts business promotion of various banking products and services.
• Conducts effective and accurate know your customer process in accordance with bank’s policies and procedures.
• Provide appropriate guidance, orientation, and education to customers with regard to their transactions and documentary requirements.

People

• Work in partnership with operations group and other support departments to ensure timely and smooth delivery of service to the customers
• Work in partnership with products related departments for promotion related activities

Other/ Control

• Ensures proper recording of transactions into the bank’s data systems
• Ensures appropriate safekeeping and management of customer documents
• Effective management of pending items
• Support staff to communicate with Japanese Officers in MUFG and Japanese clients.
• Provide general support to DH / TH of JCD.

Requirements

• Bachelor's Degree holder
• Desirable to have at least 3 year of relevant banking experience or any non-bank financial institution.
• Excellent communication (oral and written) skills
• Excellent people skills
• Must have working knowledge on Windows and MS Office applications.
• Japanese Language Proficiency, JLPT N1 is an advantage
• Detailed focus, organized, analytical, ability to evaluate choices, effective time and task management skills, patient, customer oriented

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.