Principal AI Engineer (Autonomous Agent) (US)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.

The AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.

- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.

- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions

- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.

- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring

- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols

- Expert level in Python, frameworks, and functional programming principles

- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.

- Master’s degree or higher in Artificial Intelligence.

- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.

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