Senior UX / User Experience Researcher

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

What we’re looking for

The Merchant Experience team is building a research practice within Shift4 Labs™ a customer-led product incubator purpose-built to design products that propel our Merchants forward. We are looking for an experienced, human-centered User Experience Researcher to support current product initiatives and establish the foundations of the Shift4 Labs design research practice. 

Our initial phase will be focused on establishing a nimble usability evaluation processes and formalizing our customer insights.  Ultimately, we hope to grow the research practice within Shift4 Labs to incorporate more generative research activities.  

The ideal candidate for this role is a highly skilled product researcher with a deep understanding of the role customer research plays in creating best-in-class experiences with an equal mix of usability and desirability. The candidate should have a balanced view of the relationship between customer needs and business goals and be able to articulate clear and practical insights to internal stakeholders.  

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL (preferred location) / Atlanta, GA / Center Valley, PA / Las Vegas, NV / Toronto, Canada

Relocation assistance may be available. 

Responsibilities

• Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives.  
• Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include  experiments, t-tests, A/B tests, and other data analysis.
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