Junior Community Manager

Confirmed live in the last 24 hours

VML (Wunderman Thompson)

Beirut, Beirut Governorate, Lebanon

Hybrid

Posted April 17, 2026

Job Description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

MC Program and Social Command Center:

VML Marketing Coordinator Program is a large global community of approx. 400 employees sitting at the intersection of Microsoft Marketing and agencies teams.

We coordinate campaigns across Microsoft internal stakeholders, VML global Service Delivery Hub teams, and third-party agencies. Campaigns generate sales leads Microsoft then scores and processes according to their sales strategy.

Regional Social Command Center (RSCC) is an expertise group within the MC Program responsible for coordinating and executing marketing tasks for social campaigns and programs. The RSCC consists of four groups that further specializes in specific social media disciplines:

Listening and Performance
Paid Social
Content and Tools
Community Engagement

Purpose of the job:

The Marketing Coordinator – Community Engagement & Social Triage supports the daily operations of Microsoft’s social media ecosystem by helping manage inbound social interactions, ensuring accurate message routing, and supporting timely audience engagement across social platforms.

The role combines community engagement responsibilities with structured social triage operations, ensuring that inbound messages, comments, and conversations are correctly classified, prioritized, and routed to the appropriate teams for action.

This position plays an important role in maintaining an efficient social media workflow by supporting moderation activities, assisting with content engagement, and contributing to a structured triage process that improves visibility into audience interactions and potential issues.

Responsibilities:

Social Triage & Message Routing
- Monitor inbound comments, mentions, and private messages across RSCC-managed social channels.
- Review incoming messages and classify them using predefined tagging and categorization structures.
- Route messages to the appropriate teams (community engagement, customer support, listening & performance, or internal stakeholders) based on message type.
- Support the prioritization of inbound interactions, ensuring urgent issues or sensitive topics are flagged quickly.
- Identify potential crisis signals, spikes in negative sentiment, or emerging issues and escalate them to the appropriate teams for further review.
- Ensure inbound messages are correctly categorized to support reporting, analysis, and insights generation.
- Assist in maintaining message hygiene by identifying spam, bot activity, or harmful interactions.
Community Engagement Support
- Respond to comments and messages on RSCC-managed social channels following approved