Principal HR Business Partner, Operations

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

Our Fulfillment Center based team works on-site in Commercial Point, OH to bring the Babylist experience to life — and they're just as central to our mission as anyone working remotely. Different in how we work. Unified in why we do it.

What the Role Is

As the Principal HR Business Partner - Operations, you’ll be the primary HR partner for Babylist’s Operations organization—Inventory Planning & Management, Supply Chain, and our Fulfillment Center in Commercial Point, OH. You’ll translate business priorities into people strategies that enable a complex, fast-scaling operations network to perform consistently, from corporate planning teams through frontline warehouse execution.

This is a fully onsite role, Monday–Friday. Your week will span time on the floor with supervisors and managers, coaching through employee relations and performance decisions, while also partnering with Operations leaders across Inventory Planning and Supply Chain who may sit outside the site. You might spend a morning working through a sensitive employee issue with a manager onsite, then shift into an afternoon reviewing workforce trends or advising on org changes with distributed leadership teams.

This role blends strategic partnership with hands-on execution. You’ll be most successful if you’re comfortable being highly visible, decisive, and closely connected to how the operation actually runs.

Who You Are

• 10+ years of HR experience, including 5+ years as an HRBP supporting Operations, Supply Chain, Fulfillment, or Logistics—this is not a fit for candidates coming primarily from corporate, HQ, or COE-only environments
• Deep experience supporting large hourly/non-exempt workforces in operational settings, with direct ownership of employee relations and performance management—not just advising from a distance
• Proven track record working onsite in warehouse, manufacturing, or logistics environments—you’re comfortable spending the majority of your time close to the floor
• Expert-level ER judgment—you’ve personally handled complex investigations and escalations and can coach managers to make sound, consistent decisions without over-reliance on HR
• Experience building manager capability at scale—you’ve developed supervisors and managers who can independently lead their teams, not just rely on HR for direction
• Strong fluency in workforce and operational metrics (attrition, absenteeism, engagement, productivity), with a bias toward using data to drive decisions
• Highly credible and direct—you challenge leaders when needed, navigate tough conversations, and build trust with both executives and hourly associates
• Proficient in Google Workspace and Slack, with experience in HR systems such as Paylocity, Charthop, Lattice, Carta, or Radford
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.<