About the role
Job Title: Business Development Center (BDC) Representative
Location: Mercedes-Benz of Midlothian, VA
Company: Murgado Automotive Group
Pay: $16 per hour plus commission.
About Us: At Mercedes-Benz of Midlothian, we pride ourselves on delivering an exceptional customer experience, driven by our passion for the brand and commitment to excellence. As part of our team, you will play a crucial role in shaping the future of our business and the satisfaction of our clients.
Position Overview: We are seeking a dedicated and dynamic Business Development Center (BDC) Representative to join our team. The ideal candidate will be responsible for managing incoming leads, following up with potential customers, and scheduling appointments to support our sales and service departments. This role is essential in ensuring our customers receive the highest level of service and attention.
Key Responsibilities:
Respond to inbound leads promptly and professionally via phone, email, and online chat.
Follow up with potential customers to nurture relationships and encourage dealership visits.
Schedule sales and service appointments for customers.
Maintain accurate records of customer interactions in our CRM system, Vollie.
Assist with various marketing and outreach efforts to generate new leads.
Collaborate with sales and service teams to ensure seamless customer experiences.
Qualifications:
High school diploma or equivalent.
Previous experience in a customer service or sales role, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Proficiency with CRM software and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, team-oriented environment.
Passion for the Mercedes-Benz brand and a commitment to delivering exceptional customer service.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Ongoing training and development opportunities.
Employee discounts on vehicle purchases and services.
Aplyr's read
Murgado Automotive Group is a prominent dealership network offering diverse roles, attracting professionals in sales, service, and management across multiple automotive brands.
What's promising
- •Strong presence in the U.S. automotive market with multiple dealership locations.
- •Diverse job opportunities across various brands and roles, from sales to technical positions.
- •Focus on customer service excellence, enhancing reputation and customer loyalty.
What to watch
- •Highly competitive industry with pressure to maintain sales volumes.
- •Potential for high turnover in sales roles due to commission-based pay structures.
- •Economic downturns can significantly impact vehicle sales and service demand.
Why Murgado Automotive Group
- •Specializes in a wide range of automotive brands, offering varied career paths.
- •Emphasis on bilingual roles, reflecting commitment to serve diverse communities.
- •Opportunities in both luxury and mainstream automotive segments.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Murgado Automotive Group
Murgado Automotive Group is a leading automotive dealership group in the United States, specializing in the sale of new and used vehicles, as well as providing financing and vehicle service.
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